Deputy Venue & Operations Manager

The Methodist Church in Britain; Gravesend; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Local Government Pension Scheme

VivUp discounts

Training & development

Eye care vouchers

Occupational health service

Cycle to Work

Employee assistance programme

Job summary

Gravesham Borough Council’s Woodville venue is seeking a Deputy to support the Venue Manager in running a busy live entertainment venue. You will lead Front of House and Catering, supervise casual staff, and deputise for the Venue Manager during evenings, weekends and bank holidays.

The role requires a Personal Licence Holder (or willingness to obtain one), strong leadership, excellent communication and a solid understanding of health and safety in licensed venues.

Qualifications

• Experience supervising staff and managing busy operations.
• Experience in venue, hospitality or events management.
• Excellent communication and organisational skills.
• Knowledge of health and safety in licensed public venues.

Responsibilities

• Support the Venue Manager in the safe and efficient operation of the venue.
• Lead Front of House and Catering functions.
• Line manage Front of House Senior and Food & Beverage Supervisor and supervise casual staff.
• Deputise for the Venue Manager and take operational decisions when required.
• Ensure compliance with health and safety, licensing and regulatory requirements.
• Support staffing plans to meet operational and event requirements.
• Help develop commercial opportunities, private hire and secondary spend.
• Support the planning and delivery of a diverse events programme.
• Support the training and development of staff across the venue.
• Carry out duty management responsibilities.

Skills

Staff supervision

Operations management

Communication

Leadership

Health & safety awareness

Education

Personal Licence Holder qualification

Job description

Deputy post supporting the Venue Manager at The Woodville, a live entertainment and events venue run by Gravesham Borough Council. The role leads the Front of House and Catering teams, manages staffing and commercial activity, and keeps the venue compliant with safety and licensing rules. Shifts cover evenings, weekends and bank holidays, with duty management and deputising for the Venue Manager. Applicants need a Personal Licence Holder qualification or a willingness to obtain one.

What the job involves

• Support the Venue Manager in the safe and efficient operation of the venue
• Lead and manage the Front of House and Catering functions
• Line manage the Front of House Senior and Food & Beverage Supervisor and supervise casual staff
• Deputise for the Venue Manager and take operational decisions when required
• Ensure compliance with health and safety, licensing and regulatory requirements
• Support staffing plans to meet operational and event requirements
• Help develop commercial opportunities, private hire and secondary spend
• Support the planning and delivery of a diverse events programme
• Support the training and development of staff across the venue
• Carry out duty management responsibilities

What's required

Registration & licences

• Personal Licence Holder qualification, or willingness to obtain one

Experience

• Experience in venue, hospitality, events or visitor attraction management
• Experience supervising staff and managing operations in a busy customer-facing environment

Skills & knowledge

• Excellent communication and interpersonal skills
• Strong organisational and leadership abilities
• Confidence making operational decisions and solving problems
• Good IT skills and administrative capability
• Knowledge of the live events, hospitality or entertainment industry
• Understanding of health and safety and of working in licensed public venues

Other

• Professional, resilient and forward-thinking approach
• Commitment to delivering exceptional customer experiences

Nice to have

• Experience of managing teams within a live entertainment, theatre, hospitality or events environment

What's offered

• A minimum of 23 days annual leave plus paid bank holidays
• Local Government Pension Scheme membership
• Access to over 1000 instant discounts via the VivUp benefits portal
• Career development, training opportunities and e-learning
• Eye care vouchers and VDU glasses
• External occupational health service
• Cycle to Work Scheme
• 24/7 employee assistance programme (EAP)