Customer Experience Assistant | Crewe | Fixed Term

Wycombe Swan Theatre; Crewe; On-site; GBP 15,000 - 21,000; Part time

Job summary

Trafalgar Entertainment presents the Crewe Lyceum Theatre role of Customer Experience Assistant. Join our Front of House team to warmly welcome guests and drive sales of merchandise, programmes and beverages, including bar duties.

You will work with the Duty Management team to support all FOH operations and help deliver memorable events with high service standards. The ideal candidate will be resilient, communicative and team-spirited, with availability during evenings and weekends, to represent

Qualifications

• Previous experience of working in a theatre / live entertainment environment.
• Previous experience of bar work and/or barista training.

Responsibilities

• Welcome our guests with a personable, genuine greeting and ensure they feel valued.
• Promote and sell products, merchandise, programmes and other items; include bar duties and alcohol sales.
• Support Front of House operations with ticketing, memberships, snacks and beverages while upholding service standards.
• Collaborate with the venue team to deliver events, private hires and activities with high housekeeping standards and ambassadorial conduct.

Skills

Team player

Customer service

Communication

Friendly demeanor

Tools

Bar duties

Job description

Opened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venues and has housed a number of international stars.

ABOUT THIS ROLE

The main responsibilities of the Customer Experience Assistant will be to:

Welcome our guests into the venue with a personable, genuine greeting, considering venue security at all times. Our goal is to ensure that no individual leaves without feeling like a valued and appreciated customer.

Utilise your experience, teamed with product knowledge to proactively promote and maximize sales of products, merchandise, programmes and other items as required. This role includes bar duties and the sale of alcohol products.

Work alongside our Duty Management team, supporting all aspects of the Front of House operation, from welcoming customers and selling tickets, memberships, snacks and beverage items while delivering service standards in line with our Mystery Shopper expectations.

Collaborate with the venue team to ensure the safe and effective delivery of events, private hires, and other business activities, in line with standard operating procedures, maintaining high standards of housekeeping, and consistently acting as an ambassador for the venue.

ABOUT YOU

We are seeking enthusiastic and committed individuals to join our team. The ideal candidate will be resilient, able to communicate clearly, and skilled at building effective working relationships. You will present yourself in a professional, approachable manner, setting a positive example for others to follow.

KEY ATTRIBUTES

• A motivated and friendly individual with a positive attitude.
• Experience working as part of a team with a great team spirit.
• Ability to work effectively during busy times, specific availability during evenings and weekends.
• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.
• Drive to learn new skills.

KEY EXPERIENCE

• Previous experience of working in a theatre / live entertainment environment.
• Previous experience of bar work and/or barista training.

DESIRABLE

• Knowledge of local surrounding area (parking, restaurants and related night life).
• Understanding and knowledge of all current Health and Safety legislation, Licensing Regulations and Food Hygiene legislation.

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicians, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

KEY INFORMATION

Position Title

Customer Experience Assistant

Location

Crewe Lyceum Theatre

Reports to

Front of House Manager

Contract Type

Casual Fixed Term (23.11.2026 - 03.01.2027)

KEY INFORMATION

Position Title

Customer Experience Assistant

Location

Crewe Lyceum Theatre

Reports to

Front of House Manager

Contract Type

Casual Fixed Term (23.11.2026 - 03.01.2027)

Hours

Average 28 hours per week

Annual Leave

Paid at 12.07% of hours worked

Salary

£12.96 per hour

Job Description

Details

£12.96 per hour

Location: Crewe, CW1 2, GB