Total Mobile Systems Specialist (Data & Reporting)

United Infrastructure Ltd; Dartford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

United Infrastructure Ltd. is seeking a Data and Systems Specialist to implement, maintain and develop Total Mobile across our Social Infrastructure projects in London and surrounding counties.

You will configure the system, ensure data quality and drive reporting improvements with internal teams and Total Mobile support. You will work with operational and customer experience colleagues to translate requirements into practical system changes, train users, and support dashboards and data

Qualifications

• Experience administering or configuring Total Mobile.
• Experience supporting, administering or implementing an operational or work management system.
• Strong IT skills, including proficiency in Microsoft Excel and confidence working with datasets.
• Experience checking data quality, investigating discrepancies and maintaining accurate records.
• Strong analytical and problem-solving skills, with the ability to take ownership of issues and follow actions through.
• Ability to understand operational processes and translate them into clear system requirements.
• Clear communication skills and confidence explaining technical information to colleagues with different levels of system knowledge.
• Experience producing process documents, user guidance or training materials.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to work independently and collaboratively with operational teams, technical specialists and external suppliers.
• A full UK driving licence and willingness to travel across London and the surrounding counties.

Responsibilities

• Support the implementation and effective day-to-day use of Total Mobile across Social Infrastructure.
• Act as the divisional point of contact for Total Mobile queries, investigating issues and coordinating resolutions with the relevant internal teams and supplier.
• Maintain and develop workflows, forms, templates and system settings in line with agreed operational requirements and change-control procedures.
• Support the transfer and validation of information from existing systems and trackers into Total Mobile.
• Maintain data accuracy and consistency across property, resident, order, appointment and programme records.
• Work with operational and Customer Experience teams to ensure the system supports resident communication, access arrangements, delivery, completion and aftercare.
• Coordinate user and subcontractor access in line with agreed permissions and company procedures.
• Support and develop a network of super users who can provide day-to-day assistance within their teams.
• Deliver practical user guidance and training, maintaining clear process maps, instructions and supporting materials.
• Coordinate testing of new workflows, enhancements and releases with relevant users before implementation.
• Maintain a record of system queries, development requests and agreed actions, tracking progress through to completion.
• Validate dashboards and reports against underlying data and provide agreed performance information to operational leads.
• Work with reporting and technical teams on Power BI dashboards and integrations where required to support Total Mobile.
• Promote appropriate handling of resident and business information in accordance with company data protection and information security procedures.
• Visit offices and operational sites to understand user requirements and support consistent working practices.

Skills

Total Mobile admin

Operational system experience

Excel / data skills

Data quality

Analytical problem-solving

Process translation

Communication

Documentation / training

Organisational skills

Independent / team work

Driving licence & travel

Tools

Power BI

Job description

United Infrastructure Ltd. is seeking a Data and Systems Specialist to implement, maintain and develop Total Mobile across our Social Infrastructure projects in London and surrounding counties.

You will configure the system, ensure data quality and drive reporting improvements with internal teams and Total Mobile support. You will work with operational and customer experience colleagues to translate requirements into practical system changes, train users, and support dashboards and data