Data and Systems Specialist

United Infrastructure Ltd; Loughton; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

United Infrastructure Ltd is seeking a Data and Systems Specialist to support the Total Mobile platform within our Social Infrastructure division. You will configure systems, ensure data quality and produce reliable programme reporting across London and surrounding counties.

Join a team delivering refurbishment, regeneration and safety works for social housing and public sector clients, with regular site visits and cross-team collaboration.

Qualifications

• Experience administering or configuring Total Mobile.

Responsibilities

• Support the implementation and day-to-day use of Total Mobile across Social Infrastructure.
• Act as divisional point of contact for Total Mobile queries and coordinate resolutions.
• Maintain workflows, forms, templates and system settings per requirements and change-control.
• Transfer and validate information from existing systems into Total Mobile.
• Maintain data accuracy across property, resident, order, appointment and programme records.
• Collaborate with teams to ensure resident communication, access, delivery and aftercare.
• Coordinate user and subcontractor access per permissions and procedures.
• Develop a network of super users to provide day-to-day assistance.
• Deliver user guidance and training with clear process maps and materials.
• Coordinate testing of new workflows and releases with users.
• Maintain records of queries and changes, track progress to completion.
• Validate dashboards and reports against data and provide performance information.
• Work with Power BI dashboards and integrations to support Total Mobile.
• Ensure data protection and information security compliance.
• Visit offices/sites to understand user requirements and support practices.

Skills

Total Mobile

Data quality

Power BI

SQL

Excel

Data analysis

Reporting

System configuration

Training materials

Documentation

Stakeholder communication

Problem solving

Independent working

Travel-ready UK driving licence

Tools

Power BI

SQL

Microsoft Excel

Job description

Company Description

United Infrastructure delivers infrastructure, construction and property services that support communities across the UK.

Company Description

United Infrastructure delivers infrastructure, construction and property services that support communities across the UK. Our Social Infrastructure business improves homes and communities through refurbishment, regeneration and building safety works. Working with social housing providers and public sector clients, we deliver programmes that improve the quality, safety and comfort of residents’ homes.

Job Description

We are looking for a Data and Systems Specialist to support the implementation, maintenance and ongoing development of Total Mobile within our Social Infrastructure business.

Working closely with operational teams, Resident Liaison Officers, administration teams and management, you will help ensure Total Mobile supports day-to-day delivery, captures accurate information and provides reliable programme and performance reporting.

Your primary focus will be Total Mobile, including system configuration, data quality, workflows, user support and training. You will work with internal systems teams and Total Mobile’s technical support team to translate operational requirements into practical system improvements.

This is an experienced role requiring strong IT skills, initiative and a practical approach to problem-solving. You will need to work independently, take ownership of tasks and recognise when to involve technical specialists or escal

The role will be based in or around London, supporting projects across London and the surrounding counties. Regular travel to offices and operational sites will be required.

Key Responsibilities

• Support the implementation and effective day-to-day use of Total Mobile across Social Infrastructure.
• Act as the divisional point of contact for Total Mobile queries, investigating issues and coordinating resolutions with the relevant internal teams and supplier.
• Maintain and develop workflows, forms, templates and system settings in line with agreed operational requirements and change-control procedures.
• Support the transfer and validation of information from existing systems and trackers into Total Mobile.
• Maintain data accuracy and consistency across property, resident, order, appointment and programme records.
• Work with operational and Customer Experience teams to ensure the system supports resident communication, access arrangements, delivery, completion and aftercare.
• Coordinate user and subcontractor access in line with agreed permissions and company procedures.
• Support and develop a network of super users who can provide day-to-day assistance within their teams.
• Deliver practical user guidance and training, maintaining clear process maps, instructions and supporting materials.
• Coordinate testing of new workflows, enhancements and releases with relevant users before implementation.
• Maintain a record of system queries, development requests and agreed actions, tracking progress through to completion.
• Validate dashboards and reports against underlying data and provide agreed performance information to operational leads.
• Work with reporting and technical teams on Power BI dashboards and integrations where required to support Total Mobile.
• Promote appropriate handling of resident and business information in accordance with company data protection and information security procedures.
• Visit offices and operational sites to understand user requirements and support consistent working practices.

Qualifications, Skills and Experience

• Experience administering or configuring Total Mobile.
• Experience supporting, administering or implementing an operational or work management system.
• Strong IT skills, including proficiency in Microsoft Excel and confidence working with datasets.
• Experience checking data quality, investigating discrepancies and maintaining accurate records.
• Strong analytical and problem-solving skills, with the ability to take ownership of issues and follow actions through.
• Ability to understand operational processes and translate them into clear system requirements.
• Clear communication skills and confidence explaining technical information to colleagues with different levels of system knowledge.
• Experience producing process documents, user guidance or training materials.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to work independently and collaboratively with operational teams, technical specialists and external suppliers.
• A full UK driving licence and willingness to travel across London and the surrounding counties.

Desirable

• Experience within social housing, planned works, construction or property services.
• Knowledge of resident liaison and operational delivery processes.
• Experience supporting system migrations, user acceptance testing and change management.
• Experience using Power BI or SQL for reporting and data analysis.
• Understanding of system integrations, APIs and XML or JSON data formats.

Additional Information

We are looking for someone who is approachable, proactive and committed to helping colleagues get the best from Total Mobile.

You will be comfortable working with both office-based and site-based teams, listening to their requirements and identifying practical improvements.

You will bring professionalism, discretion and a calm approach to competing demands, alongside a willingness to develop your knowledge and share it with others.

We offer a competitive salary and benefits package, opportunities for professional development and the chance to shape how Total Mobile supports our Social Infrastructure business.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.