London-Based Total Mobile Data & Systems Lead

UI Social Infrastructure Limited; Hutton; On-site; GBP 42,000 - 65,000; Full time

Job summary

United Infrastructure seeks a Data and Systems Specialist to implement, maintain and enhance Total Mobile within its Social Infrastructure business. You will work with operations, admin teams and management to ensure accurate data capture and reliable reporting, focusing on configuration, data quality and user training.

You will collaborate with internal tech teams and Total Mobile’s support to translate requirements into practical improvements, travel across London and surrounding counties, and

Qualifications

• Experience administering or configuring Total Mobile.
• Experience supporting, administering or implementing an operational/work management system.
• Strong IT skills, including Microsoft Excel and confidence working with datasets.
• Experience checking data quality, investigating discrepancies and maintaining accurate records.
• Strong analytical and problem‑solving skills, with the ability to take ownership of issues and follow actions through.
• Ability to understand operational processes and translate them into clear system requirements.
• Clear communication skills and confidence explaining technical information to colleagues with different levels of system knowledge.
• Experience producing process documents, user guidance or training materials.

Responsibilities

• Support the implementation and day‑to‑day use of Total Mobile across Social Infrastructure.
• Act as the divisional point of contact for Total Mobile queries and coordinate resolutions with internal teams and suppliers.
• Maintain and develop workflows, forms, templates and system settings in line with operational requirements and change control.
• Support transfer and validation of information from existing systems into Total Mobile.
• Maintain data accuracy across property, resident, order, appointment and programme records.
• Work with operational and Customer Experience teams to ensure the system supports resident communication and access arrangements.
• Coordinate user and subcontractor access in line with permissions and company procedures.
• Develop a network of super users to provide day‑to‑day assistance within teams.
• Deliver user guidance and training with clear maps and instructions.

Skills

Total Mobile knowledge

Data quality

Excel proficiency

Data analysis

Requirements translation

Communication

Independent working

Tools

Total Mobile

Power BI

SQL

Excel

Job description

United Infrastructure seeks a Data and Systems Specialist to implement, maintain and enhance Total Mobile within its Social Infrastructure business. You will work with operations, admin teams and management to ensure accurate data capture and reliable reporting, focusing on configuration, data quality and user training.

You will collaborate with internal tech teams and Total Mobile’s support to translate requirements into practical improvements, travel across London and surrounding counties, and