Tool Hire Manager

Raab-Karcher Baustoffhandel; Luton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

33 days holiday including bank holiday

Staff discount

Life assurance

Cycle2Work

Benenden Healthcare

Job summary

Jewson, a leading building materials distributor, is seeking a Tool Hire Manager for our Luton branch. You will oversee day-to-day tool hire operations, build relationships with customers, and support staff development while ensuring safe, efficient service.

This site-based role offers a competitive salary and generous benefits. Join our team and help drive growth through proactive cross-selling, with a focus on delivering excellent customer experiences and maintaining high tool hire standards

Qualifications

• Experience in tool hire is preferred but not essential.
• Strong customer service and communication skills.
• Ability to supervise a branch tool hire team.

Responsibilities

• Deliver day-to-day tool hire activities and deploy resources safely.
• Lead customer interactions to drive growth and cross-selling.
• Support inventory management and branch operations.
• Assist in staff development and maintain tool hire standards.

Skills

Customer service

Team supervision

Cross-selling

Job description

## Tool Hire ManagerApply: Site-based only: Luton: Full time: Posted Today: End Date: November 1, 2026 (16 days left to apply): JR40045**J**ewson a leading building materials distributor in Northern Europe, is on the hunt for a **Tool Hire Manager** to join the team in our **Luton** branch, who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). **Hours:** *7:30am - 17:00pm Monday to Friday and 1 in 3 Saturday mornings 8am-12pm***Location:** Jewson, 226 Dallow Rd, Luton, LU1 1YB. **What You’ll Be Doing*** Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.* Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.* Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.* Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.* Support branch colleagues in building knowledge and competence in tool hire product.* Ensure tool hire standards are always maintained.* Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network**.** **What We’re Looking For*** Knowledge : Experience in tool hire is preferred but not essential* Supervision *-* Effective supervision of the branch tool hire team in support of Branch Manager.* Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.* Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.* Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.* Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.* Pride - You take pride in your work and are dedicated to producing top-notch results. **Why Choose Us?*** Competitive salary and discretionary bonus.* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.* Generous employee discounts.* Access to discounts with hundreds of your favourite high street and online retailers.* Retirement savings plan.* Life assurance.* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child. **What's Next?**If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!