Tool Hire Lead: Drive Service & Growth

STARK Group; Hull and East Yorkshire; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive basic salary

Performance related bonus

34 days holiday per year

Pension – Retirement Savings Plan

Life Assurance

Discounts via Reward Gateway

Digital GP app (Aviva Digicare+)

Job summary

Jewson, part of Stark UK, is recruiting a Tool Hire Manager for its Hull branch. The role is full-time, Monday–Friday 7:30–17:00 with every other Saturday 08:00–12:00, and involves delivering tool hire operations, leading the team, and driving sales while ensuring safety and high customer satisfaction.

You will supervise the tool hire team, manage inventory, and support the Branch Manager in delivering excellent service at the Hull branch (HU7 0XU).

Qualifications

• Experience in tool hire operations or retail environments.
• Ability to lead a team and deliver strong customer service.
• Proven skills in upselling and cross-selling to customers.

Responsibilities

• Deliver day-to-day tool hire activities with safe, efficient operations.
• Lead by example and build strong customer relationships; drive growth through cross-selling.
• Guide and develop team members; ensure high-quality customer experience.
• Take and deliver customer orders accurately; load/unload safely per procedures.
• Support colleagues to enhance knowledge of tool hire products.
• Maintain tool hire standards and inventory levels across the branch.
• Supervise the branch tool hire team in support of the Branch Manager.
• Contribute to tool hire sales and profitability via upselling.

Skills

Customer service

Team leadership

Cross-selling

Communication

Job description

Jewson, part of Stark UK, is recruiting a Tool Hire Manager for its Hull branch. The role is full-time, Monday–Friday 7:30–17:00 with every other Saturday 08:00–12:00, and involves delivering tool hire operations, leading the team, and driving sales while ensuring safety and high customer satisfaction.

You will supervise the tool hire team, manage inventory, and support the Branch Manager in delivering excellent service at the Hull branch (HU7 0XU).