Timetabling Officer

Jobsinkent; Canterbury; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Canterbury Christ Church University is seeking a Timetabling Analyst to help deliver the annual academic timetable, manage timetabling data and room inventories across campuses, and support ad hoc bookings. You will work with the Timetabling team to implement data-driven improvements.

The role emphasizes data quality, training on system tools, and a strong customer-service ethos, handling requests via Teams, email, and in person, with opportunities to grow technical skills.

Qualifications

• Experience with timetabling data and room inventories.
• Ability to provide user training on data quality standards.
• Strong customer service ethos and problem-solving skills.

Responsibilities

• Develop segments of the university timetable and collaborate with stakeholders.
• Monitor timetabling data quality and learn interrogation methods.
• Deliver training on system tools and business processes.
• Log, investigate, and address support calls via Teams, email, and in person.
• Escalate complex issues to senior staff and provide solutions.

Skills

Data analysis

Data management

Customer service

Training delivery

Data interrogation

Tools

Timetabling system (Scientia/TechnologyOne)

Job description

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background of department/role

The Timetabling team are responsible for the management, development, and maintenance of the whole university timetable, and business owners of the timetabling system, Scientia (TechnologyOne). The candidate will be able to work as part of a team within a busy environment to help deliver the full annual academic timetable from data collection to allocating individual student timetables and ongoing maintenance, as well as supporting ad hoc room booking facilities, assessment timetabling and Welcome schedules.

The team demonstrates a strong technical understanding of our timetabling system and can work effectively with IT, systems/end/service users and process owners. They also collaborate with stakeholders across the university on the timetabling policies and collection of related systems and tools, being responsible for managing and maintaining them. The team also has responsibility for production of operational reports from timetabling for oversight and assurance of timetabling data quality. The team has responsibility for ensuring the data within the system is understood and effectively utilised by university staff through clear communication about relevant processes, system use and policy.

The Role

This role will work as part of the Timetabling team, reporting to the Timetabling Manager. The role holder will become familiar with timetabling data, room inventory across all campuses, plus associated system(s), contributing to work packages assigned by the Head of Timetabling and Timetabling Manager to meet agreed timeframes and objectives. They will support the Senior Timetabling Officers in their planning of work packages and in solving complex timetabling problems to improve output. The role holder will be responsible for the development of segments of the whole university timetable, and collaborate with internal stakeholders to ensure the timetable supports the learning environment.

The post holder will support the monitoring of timetabling data quality, learning a wide range of interrogation methods, and support the delivery of training on data quality standards and procedures, promoting their use with stakeholders using the system. The post holder will support the delivery of training on system tools and system functionality and collaborate with business functions within their team in their development of training on business processes that use the system. The post holder will also engage in development of their technical skills related to data analysis and management.

As part of the customer service ethos this role will log, investigate, and address support calls from across the university related to timetabling via Teams, our online support queue, email and, from time to time, face to face. They will independently investigate issues and proactively escalates those that require more senior/expert support. They will be solution-focused, with customer service ethos, and demonstrate a degree of judgement to make recommendations and decisions and find solutions.

How will you work?

We are committed to supporting flexible methods of working wherever possible.

Flexible and connected (Professional Services) Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification

According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.