Tier 2 VOIP & Networking Helpdesk Specialist

Daisy Group™; No Man's Heath; On-site; GBP 25,000 - 31,000; Full time

Job summary

O2 Business is seeking an IT Helpdesk Technician in Bournemouth to join our friendly Technical Support team. You’ll provide telephone support, diagnose issues remotely, and resolve faults quickly while delivering excellent customer service.

You’ll work closely with technical teams and suppliers, use remote tools, and contribute to training and knowledge sharing in a fast-paced environment.

Qualifications

• Knowledge of VOIP and networking (routers, switches, IP addresses).
• Customer service experience.
• Strong communication skills.
• Ability to thrive in a fast-paced environment.
• Strong organisational skills.
• Android app experience is desirable.

Responsibilities

• Provide technical telephone support to customers, resolving faults at first touch.
• Deliver a high standard of customer service and keep customers informed of progress.
• Use remote troubleshooting tools to diagnose and resolve hardware, software and broadband issues.
• Install, update and maintain software and systems; record customer interactions accurately.
• Coordinate with technical teams, third-party suppliers and carriers to resolve faults.

Skills

VOIP

Networking

Customer service

Communication

Multitasking

Job description

O2 Business is seeking an IT Helpdesk Technician in Bournemouth to join our friendly Technical Support team. You’ll provide telephone support, diagnose issues remotely, and resolve faults quickly while delivering excellent customer service.

You’ll work closely with technical teams and suppliers, use remote tools, and contribute to training and knowledge sharing in a fast-paced environment.