IT Helpdesk Technician: Fast-Paced Customer Support Pro

Daisy Group

Lower Blandford St Mary

On-site

GBP 18,000 - 25,000

Full time

3 days ago

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Job summary

O2 Business is seeking an IT Helpdesk Technician to join our friendly Technical Support team. You will deliver technical telephone support, diagnose issues remotely, and help customers with telecom systems, striving to resolve faults quickly and professionally while delivering excellent service.

In this role you will work Monday to Friday, receive comprehensive training, and collaborate with internal teams and suppliers.

Qualifications

Strong knowledge of VOIP and networking including routers, switches and IP addresses.
Customer service experience.
Strong communication skills.
Ability to thrive in a fast paced environment.
Strong organisational skills.
Previous experience with android applications is desirable.

Responsibilities

Provide technical telephone support to customers, resolving faults and enquiries at first touch.
Deliver high standard of customer service, informing customers of progress and providing guidance.
Use remote troubleshooting tools to diagnose network, software, hardware and broadband issues and adjust configurations.
Install, update and maintain software and systems; record interactions accurately.
Collaborate with technical teams, suppliers and carriers to resolve faults and escalate urgency as needed.
Support and mentor new team members and stay updated on product/service changes.