IT Helpdesk Technician: Fast-Paced Support & Growth

Daisy Group; Bournemouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

O2 Business is seeking an IT Helpdesk Technician to join the friendly Technical Support team. You will provide technical telephone support, diagnose issues via remote tools, and help maintain customers' telecom systems. The role emphasises customer service, problem solving, and collaboration with internal teams and suppliers.

Hours are Monday to Friday, full-time, with ongoing training and professional development. You will work in a fast-paced environment where no two days are the same.

Qualifications

• Strong knowledge of VOIP and networking including routers, switches and IP addresses.
• Customer service experience is essential.
• Excellent communication skills and ability to work in a fast-paced team.
• Good organisational skills with attention to detail.
• Experience with Android applications is desirable.

Responsibilities

• Provide technical telephone support to customers, resolving faults and enquiries at first touch.
• Deliver high-standard customer service, keeping customers informed throughout fault progress and offering clear guidance.
• Use remote troubleshooting tools to diagnose and resolve hardware, software and broadband issues, and adjust telephony configurations as needed.
• Install, update and maintain software and systems, recording interactions accurately.
• Collaborate with technical teams, third-party suppliers and carriers to resolve faults and escalate complex issues when required.
• Support training and development, helping to onboard and mentor new team members.

Skills

VOIP

Networking

Customer service experience

Communication skills

Fast-paced environment

Organisational skills

Android Apps

Job description

O2 Business is seeking an IT Helpdesk Technician to join the friendly Technical Support team. You will provide technical telephone support, diagnose issues via remote tools, and help maintain customers' telecom systems. The role emphasises customer service, problem solving, and collaboration with internal teams and suppliers.

Hours are Monday to Friday, full-time, with ongoing training and professional development. You will work in a fast-paced environment where no two days are the same.