Technical Support Advisor: Fast-Paced, Training & Growth

Daisy Communications; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Fantastic training

Ongoing support

Job summary

Daisy Communications Limited in Bournemouth is seeking a Technical Support Advisor to join our fast-paced Technical Support team at O2 Business. You will provide first-line telephone support, resolve faults quickly, and work with our technical teams to ensure the best possible customer outcomes.

This role offers fantastic training, ongoing support and the tools you need to succeed. If you’re outgoing and motivated, apply to grow your customer service career in a team that values collaboration

Qualifications

• Customer service experience required.
• Experience in an inbound call centre desirable.

Responsibilities

• Provide first line telephone support to customers, resolving enquiries and faults at first touch.
• Deliver a high standard of customer service, keeping customers informed with clear guidance and support.
• Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations.
• Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping records up to date.
• Work closely with the wider technical team, escalating urgent or complex issues when required.

Skills

Telephone support

Customer service

Problem solving

Team collaboration

Organisational skills

Tools

Remote software

Online portals

Job description

Daisy Communications Limited in Bournemouth is seeking a Technical Support Advisor to join our fast-paced Technical Support team at O2 Business. You will provide first-line telephone support, resolve faults quickly, and work with our technical teams to ensure the best possible customer outcomes.

This role offers fantastic training, ongoing support and the tools you need to succeed. If you’re outgoing and motivated, apply to grow your customer service career in a team that values collaboration