IT Support Specialist

Recunex; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

A technology solutions provider in London seeks an IT Support Specialist to provide Tier 1–2 support for end-users and maintain core IT services. You will be responsible for resolving technical tickets, managing onboarding and offboarding, and maintaining systems such as Active Directory, M365, and Google Workspace. The ideal candidate has over 2 years of experience in IT support, along with strong troubleshooting and customer service skills. This role offers a hybrid work environment and opportunities for growth.

Qualifications

• 2+ years of service desk or IT support experience.
• Strong troubleshooting and customer service skills.
• Familiar with ticketing tools and remote support.

Responsibilities

• Resolve tickets related to hardware, software, and user accounts.
• Manage onboarding and offboarding processes along with device setups.
• Maintain Active Directory, M365/Google Workspace, and endpoint tools.
• Create knowledge-base articles and user guides.

Skills

Troubleshooting skills

Customer service

Familiarity with ticketing tools

Remote support skills

Tools

Active Directory (AD)

Microsoft 365 (M365)

Google Workspace

Job description

### # IT Support SpecialistHybrid (London)February 10, 2026### Job Description**About the Role**Provide Tier 1–2 support for end-users and maintain core IT services.**Responsibilities*** Resolve tickets (hardware, software, accounts).* Manage onboarding/offboarding and device setups.* Maintain AD, M365/Google Workspace, and endpoint tools.* Create knowledge-base articles and user guides.**Requirements*** 2+ years service desk/IT support.* Strong troubleshooting and customer service.* Familiar with ticketing tools and remote support.