Hybrid Software Support Analyst (Level 2/3)

NCR Atleos; Dundee; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

NCR Atleos is seeking a Software Support Specialist for a hybrid role in Dundee. You will be part of Level 2/3 support teams, handling moderately complex software issues, guiding customers on best practices, and assisting with configuration and optimization.

The role emphasizes strong problem-solving, detailed analysis, and clear communication with global customers and engineering teams. Training and mentorship are provided as you grow with the company.

Qualifications

• Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
• A process-oriented mindset with a strong attention to detail.
• Strong analytical and problem-solving skills.

Responsibilities

• Investigate and resolve moderately complex software issues.
• Identify, confirm, and document product bugs.
• Reproduce customer-reported issues in test environments.
• Advise customers on product usage and best practices.
• Assist with software configuration and optimization.
• Collaborate with cross-functional teams to drive issue resolution.
• Follow and contribute to structured support processes and documentation to ensure consistent, high-quality service delivery.

Education

Bachelor's degree in a computer/science-related field

Tools

ATM Client Software

Client/Server technologies

Microsoft Windows technologies

Job description

NCR Atleos is seeking a Software Support Specialist for a hybrid role in Dundee. You will be part of Level 2/3 support teams, handling moderately complex software issues, guiding customers on best practices, and assisting with configuration and optimization.

The role emphasizes strong problem-solving, detailed analysis, and clear communication with global customers and engineering teams. Training and mentorship are provided as you grow with the company.