Tier 2 IT Support Analyst: Windows, AD & Cloud

West Midlands Police; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

West Midlands Police is seeking an IT professional to join the Tier 2 IT&D Support team in Birmingham. You will provide remote and desk-side support, handle incidents, and assist in problem management for a bespoke software environment.

The role requires experience with Windows O/S, Office 365, Azure, Intune, SCCM, and Active Directory, plus strong customer service in a fast-paced, multi-user setting. On-site hours are standard core hours.

Qualifications

• Degree in Information Technology or Computer Science (or equivalent experience).
• At least two years of IT and desktop support experience.
• Preferred certifications: A+, Network+, MCP, MCSA, CCNA, ITIL.
• Knowledge of DHCP, TCP/IP, and DNS.
• Experience with Active Directory management.

Responsibilities

• Provide desk-side and remote IT support to resolve issues within SLAs.
• Handle incident management for major incidents to restore services quickly.
• Support common applications such as Microsoft Office 365.
• Manage user security groups and computers via Active Directory.
• Deploy software packages using SCCM and Intune.
• Monitor and respond to OSI-layer issues and alerts; maintain knowledge bases.
• Liaise with 3rd party suppliers and internal users.
• Participate in Major Incident and Problem Management meetings.

Skills

Desktop Windows O/S

O365/Microsoft 365

Azure Virtual Desktop

Intune

Active Directory

SCCM/Software deployment

Networking basics (DHCP/TCP-IP/DNS)

ITIL incident/problem management

Customer service skills

Education

Degree in Information Technology or Computer Science

Tools

MS-App_V technologies

Oracle Service Cloud

Job description

West Midlands Police is seeking an IT professional to join the Tier 2 IT&D Support team in Birmingham. You will provide remote and desk-side support, handle incidents, and assist in problem management for a bespoke software environment.

The role requires experience with Windows O/S, Office 365, Azure, Intune, SCCM, and Active Directory, plus strong customer service in a fast-paced, multi-user setting. On-site hours are standard core hours.