Tier 1 NOC Engineer - 24x7 Network Support

Indigo; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Indigo is seeking a Tier 1 NOC Engineer to be the front line of our Network Operations Centre in Newcastle. You will monitor alarms, manage incidents and service requests, and coordinate technical resources to ensure issues are progressed within SLAs.

You will work in a 24x7x365 environment with rotating day/night shifts, weekends and bank holidays. This role suits someone customer-focused, organized, and eager to build a career in network operations within a supportive team.

Qualifications

• Degree in Computer Science, Information Technology, Telecommunications, Engineering or equivalent.
• Strong communication and customer service skills for professional interactions.
• Excellent attention to detail with ability to prioritise, multitask and document accurately.
• Logical and analytical problem solving abilities.
• Interest in networking and technology with a willingness to learn.
• Self-motivated, reliable and accountable with proactive work approach.
• Good PC literacy including Microsoft Office applications.
• Experience in a Service Desk, NOC, IT Support or customer-facing environment.
• Familiarity with ticketing or ITSM systems and SLA-driven work.
• Understanding of TCP/IP, routing, switching or DWDM.

Responsibilities

• Monitor and manage network, system and site alarms, perform initial diagnosis and escalate as needed.
• Handle customer contacts, incidents, service requests and access requests through to resolution.
• Coordinate internal teams, suppliers and field engineers to restore service and meet SLAs.
• Identify and elevate service-impacting incidents, keeping stakeholders informed throughout the ticket lifecycle.
• Maintain records, documentation and knowledge articles, supporting shift handovers and improvements.
• Adhere to NOC procedures and safety requirements, taking on additional duties as required.

Skills

Communication

Attention to detail

Problem solving

Networking basics

Time management

Customer service

Ticketing/ITSM

Service Desk/NOC experience

Education

Degree in CS/IT/Telecom/Engineering

Job description

Indigo is seeking a Tier 1 NOC Engineer to be the front line of our Network Operations Centre in Newcastle. You will monitor alarms, manage incidents and service requests, and coordinate technical resources to ensure issues are progressed within SLAs.

You will work in a 24x7x365 environment with rotating day/night shifts, weekends and bank holidays. This role suits someone customer-focused, organized, and eager to build a career in network operations within a supportive team.