Lv1 NOC Engineer

Indigo; Magor; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Hands-on experience with advanced technologies

Job summary

A global network solutions provider in Wales seeks a proactive 1st Line NOC Engineer to monitor network performance and manage incidents. Applicants should have a strong interest in networking and experience in a NOC environment. Responsibilities include customer support and timely issue resolution. This full-time role offers career development opportunities, competitive salary, and hands-on experience with advanced technologies in a vibrant work environment.

Qualifications

• Interest in networking and telecommunications is essential.
• Experience handling demanding customers in global settings is required.
• Must be proficient in incident management workflows.

Responsibilities

• Act as the first point of contact for network incidents.
• Monitor network performance and escalate issues.
• Provide exceptional customer support.

Skills

Strong interest in networking and telecommunications

Experience in a NOC environment

Proficiency in trouble ticketing systems

Excellent troubleshooting skills

Communication skills

Proactive mindset

Job description

Join to apply for the Lv1 NOC Engineer role at Indigo. Are you passionate about network operations and ready to kick‑start your career in a fast‑paced, global environment? Indigo is looking for a 1st Line NOC Engineer to join our Network Operations Centre team. This is your chance to work with cutting‑edge technology and play a key role in keeping mission‑critical networks running smoothly.

What You’ll Do

• Act as the first point of contact for network incidents and service requests.
• Monitor network performance and elevate issues to Level 2/3 teams when required.
• Provide exceptional customer support and ensure timely resolution of incidents.
• Maintain accurate documentation and adhere to operational processes.

What We’re Looking For

• Strong interest in networking and telecommunications.
• Experience working with demanding customers in a global NOC environment.
• Proficiency in trouble ticketing systems and incident management workflows.
• Excellent troubleshooting and problem‑solving skills.
• Ability to work in a 24/7 shift environment.
• Great communication skills and a proactive mindset.

Why Join Indigo?

• Be part of a global leader in network solutions.
• Gain hands‑on experience with advanced technologies.
• Competitive salary, benefits, and career development opportunities.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology, Customer Service, and Engineering

Industries

• Telecommunications

Location: Bristol, England, United Kingdom

2 weeks ago