Tier 1 IT Support Technician – Remote & On-Site

Compass Technology; Hills Meadow Industrial Estate; On-site; GBP 28,000 - 35,000; Full time

Job summary

Compass Technology is seeking a Technical Support Technician to provide Tier 1 IT support for hardware, software, networking and mobile devices across Canada. The role involves resolving issues, logging requests and liaising with Tier 2 when escalations are required.

The ideal candidate holds a technology-related diploma, at least 2 years in a fast-paced environment, and strong communication skills. You will support LAN/WAN, Windows, Office, Active Directory, Exchange and SharePoint, among

Qualifications

• Diploma in technology or equivalent combination of education and experience.
• Minimum 2 years of experience in a fast-paced environment.
• Experience with LAN/WAN, Windows 7/8/10, Office 2013/2016/365, Active Directory, Exchange 2007/2010/2013, SharePoint 2013, iPhone/iPad/Android/Blackberry devices.
• Excellent communication skills (written and verbal).

Responsibilities

• Provide resolution and support through problem solving for issues related to hardware, software, networking, POS, surveillance, printers, telecommunications, iPhones/iPads and other devices.
• Function as a Tier 1 point of contact for in-house and remote users across Canada; escalate to Tier 2 when needed.
• Respond to all queries via email/phone for associates seeking assistance.
• Follow up to ensure issues have been resolved.
• Record, track, and document the request/problem-solving process and actions taken.
• Prioritize and execute tasks.

Skills

LAN/WAN concepts

Windows 7/8/10

MS Office 2013/2016/365

Active Directory

Exchange 2007/2010/2013

SharePoint 2013

Mobile devices support

Communication skills

Education

Diploma in technology

Job description

Compass Technology is seeking a Technical Support Technician to provide Tier 1 IT support for hardware, software, networking and mobile devices across Canada. The role involves resolving issues, logging requests and liaising with Tier 2 when escalations are required.

The ideal candidate holds a technology-related diploma, at least 2 years in a fast-paced environment, and strong communication skills. You will support LAN/WAN, Windows, Office, Active Directory, Exchange and SharePoint, among