Technical Support Specialist, Co-op

Compass Technology; Hills Meadow Industrial Estate; On-site; GBP 28,000 - 35,000; Full time

Job summary

Compass Technology is seeking a Technical Support Technician to provide Tier 1 IT support for hardware, software, networking and mobile devices across Canada. The role involves resolving issues, logging requests and liaising with Tier 2 when escalations are required.

The ideal candidate holds a technology-related diploma, at least 2 years in a fast-paced environment, and strong communication skills. You will support LAN/WAN, Windows, Office, Active Directory, Exchange and SharePoint, among

Qualifications

• Diploma in technology or equivalent combination of education and experience.
• Minimum 2 years of experience in a fast-paced environment.
• Experience with LAN/WAN, Windows 7/8/10, Office 2013/2016/365, Active Directory, Exchange 2007/2010/2013, SharePoint 2013, iPhone/iPad/Android/Blackberry devices.
• Excellent communication skills (written and verbal).

Responsibilities

• Provide resolution and support through problem solving for issues related to hardware, software, networking, POS, surveillance, printers, telecommunications, iPhones/iPads and other devices.
• Function as a Tier 1 point of contact for in-house and remote users across Canada; escalate to Tier 2 when needed.
• Respond to all queries via email/phone for associates seeking assistance.
• Follow up to ensure issues have been resolved.
• Record, track, and document the request/problem-solving process and actions taken.
• Prioritize and execute tasks.

Skills

LAN/WAN concepts

Windows 7/8/10

MS Office 2013/2016/365

Active Directory

Exchange 2007/2010/2013

SharePoint 2013

Mobile devices support

Communication skills

Education

Diploma in technology

Job description

90179-IT Infrastructure - | 90179
1 Prologis Blvd
Suite 400
Mississauga, ON L5W 0G2, CAN

Description

The Systems Technology Group (STG) ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the STG team provides technical advice and support to over 2000 operating units and offices across Canada.

Now, if you were to come on board as one of ourTechnical Support Technician,we’d ask you to do the following for us:

• Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others.
• Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across Canada, and recognize when to escalated to Tier 2 team.
• Respond to all queries via email/phone for all associates seeking assistance.
• Follow up to ensure issues have been resolved.
• Record, track, and document the request/problem-solving process and actions taken.
• Prioritize and execute tasks.

Think you have what it takes to be ourTechnical Support Technician? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Diploma in technology or equivalent combination of education and experience.
• Minimum 2 years of experience in a fast-paced environment.
• You have experience working with:
  • LAN and WAN technology and concepts
  • Windows 7, 8, 10
  • Office 2013, 2016, 365
  • Active Directory
  • Exchange 2007, 2010, 2013
  • SharePoint 2013
  • iPhone, iPads, Android and Blackberry devices
• Excellent communication skills (written and verbal).