Information Technology Support Analyst

La Fosse; Greater London; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

Annual salary reviews

25 days holiday

Private healthcare

Life assurance

Income protection

Christmas shutdown

Summer Fridays

Flexible benefits

Collaborative culture

Job summary

La Fosse is seeking a customer-focused 1st/2nd Line IT Support Engineer to join a fast-paced global organisation. You will support 3,500+ users across multiple international locations, handling hardware, software and networking issues.

You'll troubleshoot Windows, Mac, Microsoft 365 and cloud technologies, manage incidents through an ITSM platform, and assist with onboarding, hardware deployment and user access challenges. A discretionary bonus and excellent benefits accompany the role.

Qualifications

• Proven 1st/2nd line IT support experience.
• Strong Windows and Mac support experience.
• Microsoft 365 and Active Directory knowledge.
• Experience with ITSM/ticketing systems.
• Good hardware, software and network troubleshooting skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line support across hardware, software and networking.
• Manage incidents and service requests through an ITSM platform.
• Support Microsoft 365 and Active Directory administration.
• Provision and support Windows, Mac, iPhone and Android devices.
• Troubleshoot connectivity, remote access and user issues.
• Support onboarding, offboarding and hardware deployment projects.
• Liaise with third-party suppliers and escalate complex issues when required.
• Deliver excellent support to both office-based and remote users.

Skills

1st/2nd line IT support

Windows support

Mac support

Microsoft 365

Active Directory

ITSM / ticketing

Troubleshooting

Customer service

Communication skills

Tools

ITSM platform

Job description

Up to £35,000 + Bonus + Excellent Benefits

Are you a customer-focused 1st/2nd Line IT Support Engineer looking for a varied role within a fast-paced global organisation?

Join a leading business within the sports, entertainment and creative sector, supporting 3,500+ users across multiple international locations.

You'll provide high-quality technical support across Windows, Mac, Microsoft 365 and cloud technologies, with plenty of opportunity to develop your skills.

What You'll Be Doing:

• Provide 1st and 2nd line support across hardware, software and networking.
• Manage incidents and service requests through an ITSM platform.
• Support Microsoft 365 and Active Directory administration.
• Provision and support Windows, Mac, iPhone and Android devices.
• Troubleshoot connectivity, remote access and user issues.
• Support onboarding, offboarding and hardware deployment projects.
• Liaise with third-party suppliers and escal… complex issues when required.
• Deliver excellent support to both office-based and remote users.

What We're Looking For:

• Proven 1st/2nd line IT support experience.
• Strong Windows and Mac support experience.
• Microsoft 365 and Active Directory knowledge.
• Experience with ITSM/ticketing systems.
• Good hardware, software and network troubleshooting skills.
• Excellent communication and customer service skills.

Why Apply?

• Diverse Windows & Mac technology estate
• Strong progression and development opportunities
• Discretionary bonus + annual salary reviews
• 25 days holiday + bank holidays
• Private healthcare, life assurance & income protection
• Enhanced Christmas shutdown
• Summer Friday early finishes
• Flexible benefits and a collaborative team culture

If you're an ambitious 1st/2nd Line IT Support Engineer who combines strong technical troubleshooting with exceptional customer service, this is a great opportunity to join a genuinely exciting global organisation.