Tier 1 IT Support Engineer - Fast-Paced MSP Role

Free-Work UK; Manchester; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Work from home flexibility

Workplace Pension

Comprehensive training

Zusammenfassung

Netteam tX is inviting applications for a First Line Support Technician to join our Manchester Helpdesk. You will provide first-line technical support for multiple clients, logging and resolving incidents while expanding your knowledge across a range of technologies.

The role offers training to progress to a Second Line position and is ideal for someone starting in IT or looking to further develop customer-focused technical skills in a friendly MSP environment.

Qualifikationen

• IT related degree or relevant qualifications highly desirable.
• Experience with PSA/RMM tools such as Autotask, AEM and IT Glue would be advantageous.
• Ability to troubleshoot and resolve issues, technical or outside IT.

Aufgaben

• Answer incoming calls to Service Desk, log and action end-user requests in PSA system.
• Provide timely updates on tickets to end-users via telephone and email.
• Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols.
• Install, maintain, and troubleshoot client hardware and software in line with company standards.
• Set up new devices for our client base, both Windows and Mac.

Kenntnisse

Friendly and professional

Good written and verbal communication

Troubleshooting

Teamwork

Windows environments

Ausbildung

IT-related degree

Tools

Autotask

AEM

IT Glue

Jobbeschreibung

Netteam tX is inviting applications for a First Line Support Technician to join our Manchester Helpdesk. You will provide first-line technical support for multiple clients, logging and resolving incidents while expanding your knowledge across a range of technologies.

The role offers training to progress to a Second Line position and is ideal for someone starting in IT or looking to further develop customer-focused technical skills in a friendly MSP environment.