Reservations Administrator

Travel Trade Recruitment; West Midlands; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Discounted travel

Incentives

Job summary

Travel Trade Recruitment is seeking an experienced Bookings Administrator to quality check reservations and manage queues on GDS Amadeus and Galileo. Based in the Birmingham area, you’ll join a busy reservations team with a focus on accuracy and speed. Hybrid options available and salary circa £26k–£30k depending on experience.

Role involves invoicing, documentation, rebooking, and customer service across multiple channels. Strong knowledge of Amadeus, Travelport, Vibe and Dolphin is essential.

Qualifications

• Strong working knowledge of travel systems, including Amadeus, Travelport, Vibe and Dolphin.

Responsibilities

• Quality assure bookings made through the call centre.
• Produce and dispatch invoices and cancellation invoices on time.
• Dispatch travel documentation with high accuracy.
• Assist with administration duties including post distribution and reception duties.
• Rebook flights, hotels and transfers as required.
• Ensure web bookings are administered correctly.
• Manage relocations to meet customer requirements.
• Communicate flight changes and supplier amendments to agents.
• Make changes to bookings via manage my booking portal or by phone.
• Manage scheduling changes and ticketing deadlines.
• Handle teamwork desks and provide professional service to agents and customers.

Skills

GDS Amadeus

Galileo

Attention to detail

Travel systems

Tools

Amadeus

Travelport

Vibe

Dolphin

Job description

We have a fabulous opportunity for an experienced Bookings Administrator, to quality check reservations and manage queues on GDS Amadeus & Galileo. Working for successful Birmingham based Travel Company, you must be aa whizz on GDS with great attention to detail. Starting salary is circa 26k pa (negotiable/DOE) Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham, Peterborough or London office, however our client can also consider hybrid working options.

JOB DESCRIPTION:

To work within the Reservation Service Team, the role is to provide a multi-functional administration support service to our reservation teams and our customers. To ensure all requests are handled with speed, accuracy and professionalism.

• Quality assure bookings made through the call centre.
• Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
• Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.
• Assisting with Administration duties such as distributing post and preparing outgoing post, reception duties.
• Rebooking flights, hotels and transfers when required.
• Web bookings are administered correctly.
• Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers' requirements.
• Flight changes and supplier amendments are communicated out to agents.
• Make changes to existing bookings when requested by our customers through the manage my booking portal, or via the telephone.
• Q Management - schedule changes, ticketing deadlines are met and processed correctly through our systems.
• To manage teamwork desks.
• Provide a professional service for all our agents and customers.
• To be part of a team always thinking of ways to improve our service to our agents and customers.

EXPERIENCE REQUIRED

The successful candidate will have a strong working knowledge of Travel systems, to include - Amadeus, Travelport, Vibe & Dolphin. You will be organised, with excellent attention to detail and able to work to deadlines.

THE PACKAGE:

Starting salary is circa 26k pa - 30k pa dependent on experience with additional discounted travel, and incentives. This is an establish but still very much growing company, so it's a great time to join.