Ticketing Tech & Systems Co-ordinator

West Ham United; Greater London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave plus yourbirthday

Pension and life insurance

Healthcare cash scheme

Travel season ticket loan

Cycle to work scheme

Priority access to apply for match-tcd

Discounted season tickets

Staff discounts in club store and cafe

Discounted gym membership

Family friendly leave policies

Company Social events

Job summary

West Ham United is seeking a proactive Technical Co-ordinator for the Ticketing Department at the London Stadium, operating on a hybrid basis. The role focuses on supporting ticketing systems, digital platforms and operational processes across men’s, women’s and academy fixtures.

You will provide first and second-line technical support, configure events, manage integrations with payment and access control, and generate operational reports while ensuring accuracy and excellent supporter

Qualifications

• Experience in ticketing, technical support or systems administration.
• Familiar with Ticketmaster Sport XR and Fortress.
• Strong Excel skills for data analysis and reporting.
• Excellent problem-solving and attention to detail.

Responsibilities

• Provide first- and second-line technical support for ticketing systems and applications.
• Configure and maintain ticketing products, events, pricing structures, seating plans and sales channels.
• Manage integrations between ticketing, payment and access control systems.
• Support matchday preparations and ticket office operations across men’s, women’s and academy fixtures.
• Assist with women’s team matchday operations, deputising for the Women’s Ticketing Manager when required.
• Liaise with external providers, including Ticketmaster and Fortress, to resolve technical issues, test functionality and support system upgrades.
• Support digital ticketing initiatives, online sales, memberships and season ticket renewals.
• Produce operational reports and analyse ticketing data, including away ticket points and matchday manifests.
• Work with the Finance Department to reconcile ticket sales, investigate banking discrepancies and maintain financial accuracy when required to deputise for your line manager.
• Maintain accurate system documentation, ticket allocations and operational records.
• Support staff training, system testing and cross-departmental projects with colleagues across the Club.

Skills

Ticketing systems

Technical support

Excel data reporting

Problem solving

Time management

Communication

Adaptability

Data accuracy

Tools

Ticketmaster Sport XR

Fortress

Excel

Job description

West Ham United is seeking a proactive Technical Co-ordinator for the Ticketing Department at the London Stadium, operating on a hybrid basis. The role focuses on supporting ticketing systems, digital platforms and operational processes across men’s, women’s and academy fixtures.

You will provide first and second-line technical support, configure events, manage integrations with payment and access control, and generate operational reports while ensuring accuracy and excellent supporter