Technical Co-Ordinator- Ticketing

West Ham United; City Of London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave plus yourbirthday

Pension and life insurance

Healthcare cash scheme

Travel season ticket loan

Cycle to work scheme

Priority access to match tickets

Discounted season tickets

Staff discounts in club store/café/our

Discounted gym membership

Family friendly leave policies

Company Social events

Job summary

West Ham United is seeking a proactive, organised and technically minded Technical Co-ordinator to join our Ticketing Department at the London Stadium. This hybrid, full-time role offers 35 hours per week, including matchdays, and reports to the Deputy Ticketing Manager.

You will support ticketing systems and digital platforms, configure events and pricing, manage integrations with payment and access control, and help deliver an excellent supporter experience across men’s, women’s and academy

Qualifications

• Experience in ticketing, technical support or systems administration.
• Understanding of ticketing and access control platforms.
• Excel skills with data analysis and reporting.
• Excellent problem-solving and attention to detail.
• Strong organisation and time management to prioritise demands.
• Customer-focused communication and collaboration.
• Ability to work independently and as part of a team.
• Commitment to accurate data and processes.

Responsibilities

• Provide first- and second-line technical support for ticketing systems and applications.
• Configure and maintain ticketing products, events, pricing structures, seating plans and sales channels.
• Manage integrations between ticketing, payment and access control systems.
• Support matchday preparations and ticket office operations across men's, women's and academy fixtures.
• Assist with women's team matchday operations, deputising for the Women's Ticketing Manager when required.
• Liaise with external providers, including Ticketmaster and Fortress, to resolve technical issues, test functionality and support system upgrades.
• Support digital ticketing initiatives, online sales, memberships and season ticket renewals.
• Produce operational reports and analyse ticketing data, including away ticket points and matchday manifests.
• Work with the Finance Department to reconcile ticket sales, investigate banking discrepancies and maintain financial accuracy when required to deputise for your line manager.
• Maintain accurate system documentation, ticket allocations and operational records.
• Support staff training, system testing and cross-departmental projects with colleagues across the Club.

Skills

Ticketing experience

Access control platforms

Excel data analysis

Problem solving

Organization & time management

Communication skills

Independence & teamwork

Data integrity and processes

Tools

Ticketmaster Sport XR

Fortress

Job description

Company Description

WEST HAM UNITED

VACANCY: TECHNICAL CO-ORDINATOR - TICKETING DEPARTMENT

Location: London Stadium (Hybrid)

Contract: Full Time, Permanent

Hours: 35 hours per week, including matchdays

Reports to: Deputy Ticketing Manager

Salary: £29,000-£32,000

Position

The Opportunity

West Ham United is looking for a proactive, organised and technically minded Technical Co-Ordinator to join our Ticketing Department.

Working closely with the Senior Ticketing Manager and Deputy Ticketing Manager, you will help ensure our ticketing systems, digital platforms and operational processes run efficiently across men's, women's and academy fixtures.

This is an exciting opportunity for someone with experience in ticketing, technical support or systems administration who enjoys problem-solving, working collaboratively and delivering an excellent supporter experience.

KEY RESPONSIBILITIES

• Provide first- and second-line technical support for ticketing systems and applications.
• Configure and maintain ticketing products, events, pricing structures, seating plans and sales channels.
• Manage integrations between ticketing, payment and access control systems.
• Support matchday preparations and ticket office operations across men's, women's and academy fixtures.
• Assist with women's team matchday operations, deputising for the Women's Ticketing Manager when required.
• Liaise with external providers, including Ticketmaster and Fortress, to resolve technical issues, test functionality and support system upgrades.
• Support digital ticketing initiatives, online sales, memberships and season ticket renewals.
• Produce operational reports and analyse ticketing data, including away ticket points and matchday manifests.
• Work with the Finance Department to reconcile ticket sales, investigate banking discrepancies and maintain financial accuracy when required to deputise for your line manager.
• Maintain accurate system documentation, ticket allocations and operational records.
• Support staff training, system testing and cross-departmental projects with colleagues across the Club.

ABOUT YOU

• Experience in ticketing, technical support or systems administration.
• An understanding of ticketing and access control platforms, ideally Ticketmaster Sport XR and Fortress.
• Strong Microsoft Excel skills, including data analysis and reporting.
• Excellent problem-solving skills and attention to detail.
• Strong organisation and time management, with the ability to prioritise competing demands.
• Effective communication and a customer-focused approach.
• Initiative, adaptability and the ability to work independently and as part of a team.
• Professionalism, integrity and a commitment to maintaining accurate data and processes.

FLEXIBILITY REQUIRED

Football operates beyond standard office hours, so flexibility is essential.

The role includes working evenings, weekends and bank holidays, in line with the football fixture calendar, supporting Men's and Women's home games and other operational requirements.

READY TO JOIN US?

If you're technically confident, detail-oriented and ready to play an important role in delivering a seamless ticketing experience for our supporters, we'd love to hear from you.

Join West Ham United and help make every matchday count.

Other information

Benefits on offer (may vary based on contract type and location)

Enhanced-DBS may be required

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

• The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
• Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

• The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
• The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

Applications

Deadline: 5pm Thursday 29th October 2026

Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.