Ticketing Operations Lead (Maternity Cover)

R & A Foundation; United Kingdom; On-site; GBP 30,000 - 42,000; Full time

Job summary

The R&A Foundation is seeking a Ticketing Operations Coordinator to provide maternity-cover support for The Open and AIG Women’s Open. This role focuses on delivering world-class spectator experiences through ticketing operations, both on-site and digitally, while coordinating with internal and external teams.

You will lead on system improvements, staff training, and the rollout of new ticketing features, ensuring accurate data, smooth user journeys, and timely project delivery across ticketing

Qualifications

• Experience with systems essential, preferably ticketing, booking or event systems.
• Knowledge of digital ticketing technologies including mobile apps and ticket delivery processes.
• Experience working with internal and external stakeholders to deliver large-scale projects, on time.
• Keen eye for detail with data accuracy, system configuration and customer experience.
• Strong interpersonal and communication skills across teams.
• Familiarity with SSO platforms, UX and website journeys in ticketing context.
• Ability to create clear training materials and documentation for system usage.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Contribute to planning, development and delivery of ticketing projects such as Ticket Ballot, digital ticketing apps and fulfilment processes.
• Support on-site delivery of ticketing operations at The Open and AIG Women’s Open, including system setup and access control support.
• Coordinate with internal teams and third-party providers to deliver new ticketing features and portals across workflows.
• Develop training programmes for ticketing portals and deliver tutorials for key user groups.
• Assist in product setup, testing and website journey flows to ensure smooth user experience and product launches.
• Act as a point of contact for Hospitality and Customer Services, providing guidance and escalation support.

Job description

The R&A Foundation is seeking a Ticketing Operations Coordinator to provide maternity-cover support for The Open and AIG Women’s Open. This role focuses on delivering world-class spectator experiences through ticketing operations, both on-site and digitally, while coordinating with internal and external teams.

You will lead on system improvements, staff training, and the rollout of new ticketing features, ensuring accurate data, smooth user journeys, and timely project delivery across ticketing