Hybrid Ticketing & Customer Support Specialist

R & A Foundation; St Andrews; Hybride; GBP 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

35 Days Holiday Per Year (pro-rata)

Discounts available across UK venues

Résumé du poste

The R&A is seeking a Ticketing Customer Service Assistant in St Andrews to be the first point of contact for ticketing support across The Open events. This full-time fixed-term role is 35 hours per week with hybrid working (3 days in the office, 2 days at home).

You will assist customers from account creation to ticket delivery, respond to inquiries, support the Ticketing App, and help with administrative tasks for the Open and related championships.

Qualifications

• Experience in a customer service role is desirable.
• Experience in an office-based role is beneficial.
• Experience with a booking or event system is advantageous.
• Knowledge of Microsoft Office (Word, Outlook and Excel) is essential.

Responsabilités

• Deliver outstanding customer support for ticketing, guiding customers from account creation to ticket delivery across channels.
• Respond to ticketing queries promptly, resolving first-line issues and escalating complex cases.
• Provide support and troubleshooting for the Ticketing App to ensure a smooth customer experience.
• Assist with ticketing operations and customer service delivery for The Open, AIG Women’s Open, and other championships.
• Support the wider ticketing team with administrative tasks and operational activities.

Connaissances

Customer service

Office administration

Booking systems

Event systems

Outils

Microsoft Word

Microsoft Outlook

Microsoft Excel

Description du poste

The R&A is seeking a Ticketing Customer Service Assistant in St Andrews to be the first point of contact for ticketing support across The Open events. This full-time fixed-term role is 35 hours per week with hybrid working (3 days in the office, 2 days at home).

You will assist customers from account creation to ticket delivery, respond to inquiries, support the Ticketing App, and help with administrative tasks for the Open and related championships.