Championships Ticketing Support Specialist

R & A Foundation; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Job summary

R & A Foundation is seeking a Ticketing Customer Service Assistant to be the first point of contact for ticketing support across The Open and related championships. You will handle customer inquiries, guide users through ticket journeys, and ensure accurate information is provided across channels.

The role is fixed-term with varying start dates and office-based work. Experience in customer service and familiarity with booking or event systems, as well as MS Office, are desirable to deliver

Qualifications

• Experience in customer service is desirable.
• Experience in an office-based role is beneficial.
• Experience with a booking or event system is advantageous.
• Knowledge of Microsoft Office (Word, Outlook and Excel) is essential.

Responsibilities

• Assist customers and internal stakeholders through ticket journeys using predetermined processes.
• Answer and resolve first-line queries via multiple channels, escalating complex cases as needed.
• Provide Ticketing App troubleshooting support to customers and escalate complex issues when necessary.
• Assist with customer service and ticket operations for major championships using predetermined processes.

Skills

Customer service experience

Office software

Tools

Booking/event system

Job description

R & A Foundation is seeking a Ticketing Customer Service Assistant to be the first point of contact for ticketing support across The Open and related championships. You will handle customer inquiries, guide users through ticket journeys, and ensure accurate information is provided across channels.

The role is fixed-term with varying start dates and office-based work. Experience in customer service and familiarity with booking or event systems, as well as MS Office, are desirable to deliver