Ticketing & Media Manager - Menier Chocolate Factory

Thetiscuk; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Thetiscuk is seeking an experienced ticketing professional to manage day-to-day sales and box office activities. This role involves working closely with the Artistic Director and General Manager, ensuring excellent customer service and efficient operations.

The ideal candidate will have significant ticketing systems experience, strong skills in customer service, and familiarity with website management tools like Wordpress. A commitment to equal employment opportunities is a core value of Thetiscuk.

Qualifications

• Experience managing ticketing systems with in-house shows.
• Proficient in managing website CMS with a focus on Wordpress.
• Strong customer service skills for phone and email bookings.

Responsibilities

• Manage day-to-day ticket sales and box office operations.
• Coordinate with the Artistic Director and General Manager.
• Handle group bookings and dynamic pricing strategies.

Skills

Ticketing systems experience

Customer service skills

Website management knowledge

Social media and asset management

Experience with Mailchimp or similar CRM software

Numeracy and reporting skills

Tools

Nliven

Wordpress

Photoshop

Canva

Job description

Since its opening, the Menier Chocolate Factory has played host to a variety of critically‑acclaimed and award‑winning productions, including many that have gone on to transfer to the West End and Broadway. The Menier Chocolate Factory is known for its commitment to bringing new and innovative productions to the stage, as well as reviving classic works with fresh and exciting interpretations.

We are looking for an experienced ticketing professional to join our small team in an exciting theatre production office. You will be responsible for the day-to-day running of the ticketing & box office, including sales, website management, CRM and memberships. This role will liaise with the Artistic Director and General Manager, FOH staff and Catering Manager. The ability to work as part of a team, have excellent customer service skills, and handle multiple tasks are essential.

Box office management . Including group bookings, house seats, dynamic pricing.

Ticketing systems experience . We use Nliven for all in‑house shows, and are in partnership with KX tickets for setup. We also use FeverZone on an external project.

Knowledge of website management . Our site is built on Wordpress, but experience with a comparable website CMS is paramount.

Experience with third‑party ticketing agents . We have relationships with all the major ticketing platforms in the industry, and would want a candidate with an understanding of that network.

Customer service skills . We process a large amount of our access, concessionary and group bookings by phone and email.

Experience with social media and asset management , with a working knowledge of Photoshop or Canva a plus.

Excellent IT, numeracy, reporting, and communication skills, with a meticulous eye for detail . The role will require reporting in various forms.

Experience with Mailchimp or similar CRM software

Experience with membership and subscription management

General Information

Contract: Full time, permanent

Hours: Monday‑Friday 9am-6pm, with some additional evening and weekends

Salary: Salary commensurate with experience £30-35K

Applications close on 27 February, but may close earlier if a suitable candidate is found before this date.

The Menier Chocolate Factory welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know.

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