Ticketing Consultant

Travel Trade Recruitment; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading travel agency is seeking a Ticketing Consultant to manage ticket issuance and handle schedule changes. The role can be remote or hybrid, based in Birmingham, with a salary of up to £30,000 a year. Candidates should have excellent fares knowledge and experience with GDS systems like Amadeus. Additional benefits include pay for out-of-hours support as needed.

Qualifications

• Excellent Fares and Ticketing Knowledge.
• Experience with GDS systems, preferably Amadeus/GAL/Worldspan.
• Strong customer focus and good communication skills.

Responsibilities

• Ensure all queues are kept up to date.
• Issue tickets within deadlines and check all Q's daily.
• Monitor and action schedule changes promptly.

Skills

Fares and Ticketing Knowledge

GDS knowledge (Amadeus/GAL/Worldspan)

Communication skills

Attention to detail

Customer focus

Organisational skills

Job description

Ticketing Consultant - Tour Operator - remote or Hybrid Birmingham. Leading Tour Operator is keen to recruit an experienced Ticketing Executive, to ensure that tickets are issued accurately and on a timely basis and action schedule changes quickly and efficiently. This role can be hybrid in Birmingham, or fully remote (training in Birmingham). Starting salary is up to £30k pa dependent on experience, with additional benefits. There is some requirement to cover out of hours remotely (with pay uplift). You'll be joining a leading Tour Operator, who have been established for over 40 years and continue to grow and evolve, offer a great career option.

JOB DESCRIPTION

• Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
• Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued.
• Ensure that tickets are issued within deadlines
• Ensure that all re-issues are completed within deadlines.
• Ensure that auto tickets are running on a regular basis
• Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
• Monitor ticket match fail and ensure that it is kept up to date.
• Assist with the BSP Ticket Audit
• Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes. Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes.
• Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Assist with airline refund and ensure they are processed within set guidelines.
• Investigate any ADM's received and ensure that if required they are disputed with the airlines.
• Ensure that E-tracker refunds are kept up to date and processed from the reports
• Assist the reservations team with any fare queries if required and liaise with scripting company
• Assist with releasing fares into Galileo
• Monitor and take action to address any discrepancies on the TINS report
• Deal with fare queries from online partners and ensure that fares are released correctly into GDS.
• Complete rebooking of flights, hotels and transfers when needed.
• Out of hours support when required on a Rota basis or to cover sickness.

EXPERIENCE REQUIRED

• Excellent Fares and Ticketing Knowledge
• Excellent GDS knowledge of Amadeus/GAL/Worldspan
• Good communication skills
• Good attention to detail
• Strong customer focus
• Good organisational skills

THE PACKAGE

Starting salary is dependent on experience, but up to £30k pa and additional benefits and additional pay for out of hours emergency cover ( 2 weeks out of 6) This is a fab established Tour Operator, to build your successful career within their ticketing team.

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call 0121 4509776 email [e-mail] If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details! For all our vacancies you need to be UK based with the right to work. Unfortunately, we are unable to respond individually to unsuccessful candidates due to the high volume of applications.