Ticketing and Club Shop Manager

Barnet FC; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Barnet FC seeks a Ticketing and Club Shop Manager to lead ticketing operations, matchday activity and the club shop. You will be the subject-matter expert for its VMS ticketing system, managing staff, resolving live issues and supporting membership and season ticket growth.

This hands-on, high-pressure role requires strong operational leadership, systems expertise and customer focus, with close collaboration on orders, deliveries and replenishment with Capelli.

Qualifications

• Experience managing ticketing operations.
• Experience presenting shop stock and replenishment.
• Strong leadership and stakeholder liaison skills.

Responsibilities

• Set up fixtures in VMS, including pricing, seating and event configuration.
• Oversee ticket sales online, by phone and in person.
• Monitor sales trends and ensure compliance with EFL requirements.
• Liaise with opposition clubs on allocations.
• Keep the club shop well presented and manage stock with Capelli.
• Carry out regular stock checks and investigate discrepancies.
• Handle customer enquiries and escalated complaints.

Skills

VMS ticketing

Staff management

Customer service

Ticketing and retail

Job description

Barnet FC is looking for a Ticketing and Club Shop Manager to lead its ticketing operations, matchday activity and club shop.

The Role

You will be the club’s subject-matter expert for its VMS ticketing system, managing staff, resolving live issues and supporting membership and season ticket growth. You will also look after the club shop’s presentation and stock, working closely with Capelli on orders, deliveries and replenishment.

This is a hands-on, high-pressure role that needs strong operational leadership, systems expertise and customer focus.

Key Responsibilities

• Set up fixtures in VMS, including pricing, seating and event configuration
• Oversee ticket sales online, by phone and in person
• Monitor sales trends and ensure compliance with EFL requirements
• Liaise with opposition clubs on allocations
• Keep the club shop well presented and manage stock with Capelli
• Carry out regular stock checks and investigate discrepancies
• Handle customer enquiries and escalated complaints

Key Details

• Location: Barnet
• Contract: Full-time, permanent