Third Line Support Engineer

Equifax, Inc.; Nottingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Intermediate Production Support Engineer to join their dynamic team in Nottingham. This role offers an exciting opportunity to work with cutting-edge technology on .NET-based platforms hosted on Google Cloud. You will be responsible for ensuring the stability and performance of these platforms while troubleshooting and resolving issues. The company fosters a positive culture with a focus on learning and development, providing industry-recognized certifications and hands-on training. If you're a creative problem-solver eager to enhance your skills in a collaborative environment, this position is perfect for you.

Qualifications

• Experience in production support or software engineering roles.
• Ability to read and modify existing .NET (C#) code.

Responsibilities

• Monitor and resolve production issues to ensure platform stability.
• Automate manual tasks to improve operational efficiency.

Skills

.NET (C#)

Debugging

Troubleshooting

SQL

CI/CD

Problem-solving

Analytical Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

GitHub

Datadog

Stackdriver

Prometheus

ELK

PowerShell

Python

Job description

It is an exciting time to join Debt Services as we drive huge investment across our business. We have recently migrated all of our platforms and our legacy data centres to the Google Cloud Platform (GCP) and are about to embark on the next stage of our transformation journey, where we will be integrating with more Google managed services and strategic Equifax platforms. This will provide you with the opportunity to develop your skills and have hands-on training whilst influencing and supporting this exciting programme of work!

You will join energised and supportive teams who drive a positive culture immersed in leading-edge technology. We develop secure, scalable, extensible and highly available technology solutions for our clients to ensure we fully meet their business needs and service level agreements. We also hold monthly social events for learning across technology and are based in a vibrant and central location in Nottingham.

We’re seeking people with potential who are up for a challenge; creative, high-energy, diverse, driven and most of all excited about working with the latest technology to deliver solutions that help people live their best financial life. We’ll offer industry recognised certification as part of your role as well as other learning opportunities which include on the job training as well as a huge range of self managed training opportunities.

We are looking for an Intermediate Production Support Engineer to join our team and help maintain the stability and performance of our .NET-based platforms running on Google Cloud. You will be responsible for troubleshooting and resolving issues, ensuring smooth day-to-day operations, and implementing small enhancements and bug fixes. Additionally, you will work on automating manual tasks to improve efficiency.

While experience with Google Cloud is beneficial, it is not required - you will have the opportunity to learn and receive training as part of the role.

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What You Will Do:

• Monitor, troubleshoot, and resolve production issues to ensure platform stability.

• Investigate and fix bugs in .NET (C#) applications.

• Read and modify existing code to implement small enhancements.

• Automate manual operational tasks to improve efficiency.

• Work closely with development teams to escalate and resolve complex issues.

• Maintain and improve logging, monitoring, and alerting systems.

• Participate in on-call support rotations as needed.

• Document fixes, processes, and troubleshooting steps.

What experience you need

• Worked in a production support or software engineering role.

• .NET (C#) and ability to read and modify existing code.

• Debugging, troubleshooting, and resolving production issues.

• Familiarity with SQL databases (SQL Server) and basic query troubleshooting.

• Basic understanding of CI/CD pipelines and version control (GitHub).

• Strong problem-solving and analytical skills.

• Ability to work independently while collaborating with development teams.

• As part of this role, you will be required to obtain and be eligible for SC (Security Check) clearance due to the sensitive nature of the data we process.

What could set you apart

• Exposure to Google Cloud Platform (GCP) services (e.g., GCE, GKE, Cloud Run, Pub/Sub, Cloud SQL).

• Experience with logging and monitoring tools (e.g., Datadog, Stackdriver, Prometheus, ELK).

• Scripting experience for automation (e.g. PowerShell, Python).

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