Applications Support Engineer

Emerson; Leicester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Applications Support Engineer to join their Lifecycle Services group. In this role, you'll support customers through upgrades, deployments, and maintenance of DeltaV DCS/SIS systems. You will build strong relationships with clients, providing expert guidance and support while managing project execution and customer inquiries. The company fosters a culture of innovation and diversity, prioritizing employee growth and wellbeing. If you are proactive and have a knack for technical problem-solving, this opportunity could be your next career step.

Qualifications

• Self-motivated with strong time management skills.
• Experience in customer support and resolving technical issues.

Responsibilities

• Design, installation, and commissioning of project deliverables.
• Assist customers with product and application issues.

Skills

Time Management

Customer Support

Communication Skills

Network Architecture

Control System Knowledge

Project Documentation

Virtualization

Windows OS Installation

Third-party Interfaces

Job description

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Job Description

As an Application Support Engineer, you will join our UK Lifecycle Services group supporting customers through a blend of upgrades, application deployments, and maintenance activities on their DeltaV DCS/SIS.

You will primarily engage our customers within a region of the UK, including offshore installations, to build relationships and become their trusted adviser.

Responsibilities:

1. Project Execution – responsible for design, installation, and commissioning of project deliverables.
2. Customer Support – assist customers in resolving product and application issues, and coordinate support from the Global Support Centre as needed.
3. Sales Support – assist with proposals, site surveys, product demonstrations, and guidance on product application and after-sales service. Identify and pursue service and product opportunities proactively.
4. Field Service – support LTSA contract activities, including maintenance, DeltaV system administration, and health checks. Be available for 24/7 emergency response as part of the on-call rota.
5. Safety Systems – perform maintenance and repairs on DeltaV systems.

Who You Are:

You are proactive, able to manage your own time, and have a keen eye for future policies, market trends, and competitive practices. You communicate effectively with diverse teams and serve as a strategic partner to build lasting relationships with key accounts.

Requirements:

• Self-motivated and proactive with good time management skills.
• Experience with computer, network, and control system architectures, including Virtualization.
• Experience installing Windows OS and applications.
• Knowledge of DeltaV products or similar DCS systems.
• Experience in creating and reviewing project documentation.
• Excellent communication skills and comfort in customer interactions.
• Basic knowledge of control system configuration and graphic modifications.
• Understanding of third-party interfaces like OPC, Modbus, Profibus.

Preferred Qualifications:

• Willingness to travel.
• Fluent English, as most client interactions are in English.

Our Culture & Commitment:

At Emerson, we value a respectful, empowering workplace that fosters innovation and diversity. We support your career growth through mentorship, training, and leadership opportunities, and prioritize employee wellbeing. We believe diverse teams drive growth and success.