F1 Team - IT Support Engineer

JR United Kingdom; Northampton; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established MSP is seeking a dedicated IT Support Engineer to join their team in Northampton. This exciting role involves providing high-quality support to an F1 team, with a focus on exceptional customer service and technical solutions. The ideal candidate will thrive in a fast-paced environment, balancing operational responsibilities with project support while adhering to deadlines and SLAs. Join a dynamic team where your contributions will drive service improvements and champion change in IT services. If you have a passion for IT and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Previous experience in IT support or service desk roles.
• Broad technical expertise and familiarity with ITIL best practices.

Responsibilities

• Provide exceptional operational support across the business for all IT services.
• Responsible for delivering solutions across all stages of the ITIL service lifecycle.

Skills

IT Support

Customer Service

Technical Solutions

Communication Skills

ITIL Best Practices

Job description

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F1 Team - IT Support Engineer, northampton

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Client:

Franklin Fitch

Location:

northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Location – Northampton - Onsite

An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise.

This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.

Responsibilities

• IT Operational Support: Provide exceptional operational support across the business for all IT services.
• Customer Service: Must display strong customer service skills with a positive and supportive attitude.
• Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
• Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
• Relationship Building: Cultivate successful relationships within the team and with third parties.
• Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.

Requirements:

• Experience: Previous experience in IT support or service desk roles.
• Communication: Excellent spoken and written English is essential.
• Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
• Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.