Administrative Support

Mid and South Essex NHS Foundation Trust; Chelmsford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organised Admin Support colleague to help maintain accurate waiting list and pathway information across Broomfield Hospital and multiple specialties.

The role supports validation and cleansing of patient data, working with Trust systems to ensure timely and accurate records, while collaborating with booking, patient access, and clinical teams to drive safe patient care.

Qualifications

• Previous administrative experience is essential.
• NHS experience and knowledge of RTT or patient administration systems is advantageous.

Responsibilities

• Validate and maintain waiting list and pathway information.
• Use Trust systems to capture, update and validate data.
• Escalate data quality or pathway issues in a timely manner.
• Support outpatient activity recording and appointment cashing up.
• Collaborate with service managers, clinicians, booking teams and patient access colleagues.

Skills

Strong communication skills

Organised and detail-oriented

Tools

NHS RTT systems

Patient administration systems

Job description

Step into a key administrative role supporting patient care across Broomfield Hospital. Although hosted within the Burns, Plastic Surgery and Dermatology Division, this role supports patient pathways across multiple specialties and services., Play a vital role in supporting safe and effective patient care by joining the Trust as an Admin Support colleague. In this important role, you will provide a comprehensive, flexible and efficient administrative service, helping teams across Broomfield Hospital to maintain accurate waiting list and pathway information. Although hosted within the Burns, Plastic Surgery & Dermatology Division, the role supports hospital-wide operational priorities.

Your work will be essential in ensuring patient records and pathway data are accurate, up to date and managed in line with Trust priorities. You will use appropriate Trust systems to capture, update and validate information, monitor reports, complete assigned tasks within agreed timescales and support the timely escalation of any data quality or pathway issues.

Working both independently and as part of a wider team, you will follow established processes while using your initiative to respond to daily demands. Strong communication skills will be key, as you will work with operational, clinical, booking and patient access teams across multiple specialties to support consistent validation and accurate patient pathway management.

If you are organised, adaptable and motivated by work that supports patient care behind the scenes, this is an opportunity to make a meaningful contribution to services across Broomfield Hospital and Mid and South Essex NHS Foundation Trust.

We are seeking an organised and detail-oriented individual to support the validation, cleansing and correction of waiting list data across diagnostic, planned care and inpatient pathways.

Working closely with service managers, clinicians, booking teams and patient access colleagues, you will help ensure patient records are accurate, support pathway validation and assist with resolving data quality issues. You will also help ensure outpatient activity is appropriately recorded and outstanding appointments are cashed up in a timely manner.

The successful candidate will have excellent organisational and communication skills, strong attention to detail and confidence using computer systems. You will be able to manage your own workload, prioritise effectively and maintain confidentiality at all times.

Previous administrative experience is essential. Experience within the NHS and knowledge of RTT, diagnostic pathways or patient administration systems would be advantageous, although full training will be provided.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.