Band 3 Admissions Admin

Royal Free London NHS Foundation Trust; Botany Bay; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Royal Free London NHS Foundation Trust is seeking a Ward Administrator for the busy Chemotherapy Unit at Chase Farm Hospital. The role provides front-line reception service, welcomes patients and visitors, and supports the ward team with high-quality administrative tasks.

You will be responsible for accurate recording of admissions, discharges and attendance in real time using Cerner or similar systems, while demonstrating strong communication and problem-solving skills in a clinical

Qualifications

• Experience in a public/patient facing role in healthcare.
• Proven ability to collect and verify patient data accurately.
• Experience with Cerner or similar patient administration systems.
• Proactive, able to use initiative in a clinical environment.

Responsibilities

• Provide front-of-house reception and information to patients and visitors.
• Record patient admissions, discharges and attendances in real time.
• Answer phones, sort post, arrange transport, and provide ward admin support.
• Generate weekly and monthly ward activity figures.

Skills

Verbal communication

Written communication

Data entry

Microsoft Word

Microsoft Excel

Databases

Time management

Organisational skills

Interpersonal skills

Problem solving

Initiative

Education

NVQ Level 3 or equivalent experience

Tools

Cerner

Job description

We are looking for someone to work as a ward administrator, within a busy Chemotherapy Unit at Chase Farm Hospital. You would be responsible for providing a front-line reception service to the Unit by delivering a high standard of customer care to a wide range of client groups including: the ward's multi-disciplinary team, patients, relatives and their carers. The post-holder must play a proactive role in collecting, verifying, and recording a high standard of patient demographic and treatment data. The post holder would need to ensure that all patient admissions, discharges, and attendances are recorded accurately., To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate. Answering telephones, ensuring the bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward administrative responsibilities.

The successful candidate us required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their own initiative and be able to problem solve, in a clinical environment., Royal Free World Class Values Essential

Royal Free World Class Values Essential

• oDemonstrable ability to meet the Trust Values

Education & professional Qualifications Essential

• oEducated to NVQ Level 3 or equivalent experience

Experience Essential

• oPrevious work experience in a healthcare setting
• oExperience of working in a public/patient facing role

Desirable

• oExperience of working with Cerner, or similar electronic Patient Administration Systems

Skills and Aptitudes Essential

• oClear and concise verbal and written communication skills
• oAbility to use initiative and problem solve, in a busy clinical environment
• oTyping and data entry skills
• oGood level of computer literacy skills in Microsoft Word, Excel and databases
• oFlexible and adaptable to the changing needs of the service
• oTime management and organisational skills
• oSympathetic attitude to patients and relatives, who may be extremely distressed or anxious, oExcellent interpersonal skills with the ability to relate to people at all levels

Personal Qualities & attributes Essential

• oExcellent interpersonal skills with the ability to relate to people at all levels
• oThe ability to manage conflict and identify where escalation to senior staff is necessary

Person Specification Royal Free World Class Values Essential

• oDemonstrable ability to meet the Trust Values

Education & professional Qualifications Essential

• oEducated to NVQ Level 3 or equivalent experience

Experience Essential

• oPrevious work experience in a healthcare setting
• oExperience of working in a public/patient facing role

Desirable

• oExperience of working with Cerner, or similar electronic Patient Administration Systems

Skills and Aptitudes Essential

• oClear and concise verbal and written communication skills
• oAbility to use initiative and problem solve, in a busy clinical environment
• oTyping and data entry skills
• oGood level of computer literacy skills in Microsoft Word, Excel and databases
• oFlexible and adaptable to the changing needs of the service
• oTime management and organisational skills
• oSympathetic attitude to patients and relatives, who may be extremely distressed or anxious, oExcellent interpersonal skills with the ability to relate to people at all levels

Personal Qualities & attributes Essential

• oExcellent interpersonal skills with the ability to relate to people at all levels
• oThe ability to manage conflict and identify where escalation to senior staff is necessary

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top