Data Administrator

Allscreens Nationwide Ltd; Teddington; On-site; GBP 22,000 - 28,000; Full time

Job summary

South West London and St Georges Mental Health Trust is seeking an Administration Assistant to ensure data on RIO and Local Authority systems is kept up to date and accurate. The post holder will extract routine data for the Trust and team members and produce reports.

You will support reception duties, handle telephone enquiries politely, organise clinics and meetings, and maintain confidentiality of service users at all times. Regular KPI reporting will be required.

Qualifications

• Strong organisational skills.
• Experience in admin/data reporting preferred.
• Good communication and confidentiality.

Responsibilities

• Ensure data on RIO and Local Authority systems is accurate and up to date.
• Produce reports and monthly returns on patient outcomes and performance indicators.
• Provide reception support and handle telephone enquiries politely and professionally.
• Organise clinics and meetings, including room bookings or video conferencing, and distribute agendas and papers.
• Maintain confidentiality of service users and handling of sensitive information.

Job description

To be responsible for ensuring the data on RIO and Local Authority systems is accurate and up to date. The post holder will extract routine data for the Trust and/or team members. To produce reports and alert team to errors and problems as they arise. To be responsible for providing monthly returns on patient outcomes and other monthly performance indicators in a timely manner. To provide other returns as requested. To ensure that all patients and visitors are received in a courteous and efficient manner, covering reception when required. To be responsible for ensuring referrals to the team are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to a senior member of the team. To facilitate effective communication within the team by providing team members with messages and information. To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. To support the administration of multi-agency meetings, panels and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate. To maintain confidentiality of service users and professional information at all times. Organise clinics and meetings including room bookings or video conferencing as required. Ensure that Admin related data and Trust KPIs are addressed through regular reports provided by the Team Manager.

South West London and St Georges Mental Health Trust

South West London and St Georges Mental Health Trust

South West London and St Georges Mental Health Trust