Therapy Appointments Coordinator – NHS (2 Sites)

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an organised, patient-focused administrator to join the Therapy Appointments Booking team. You will help coordinate outpatient therapy bookings, manage diary templates, register new patients, and handle all patient communications with care and confidentiality across Frimley Park Hospital and Fleet Community Centre.

The role offers exposure to NHS administration, development opportunities, and a supportive team environment where collaboration is

Qualifications

• NVQ Level 3 English / Maths or equivalent.
• Reception or relevant customer experience.
• Excellent communication skills.

Responsibilities

• Provide service for booking patient Therapy appointments.
• Based mainly at Frimley Park Hospital; occasional work at Fleet Community Centre.
• Manage clinicians’ diary templates.
• Register new patients.
• Update patient information on systems to ensure timely data.
• Book new and follow-up appointments per policy.
• Provide admin support to Dietetic outpatients service.
• Provide admin support to Therapy outpatients service.
• Act as first point of contact for patients, staff and visitors.
• Liaise with other departments to ensure seamless patient care.
• Maintain high standard of customer care and patient confidentiality.

Skills

Good organisational skills

Attention to detail

Administrative skills

Basic IT knowledge

Education

NVQ Level 3 English / Maths or equivalent

Tools

EPIC

Job description

Frimley Health NHS Foundation Trust is seeking an organised, patient-focused administrator to join the Therapy Appointments Booking team. You will help coordinate outpatient therapy bookings, manage diary templates, register new patients, and handle all patient communications with care and confidentiality across Frimley Park Hospital and Fleet Community Centre.

The role offers exposure to NHS administration, development opportunities, and a supportive team environment where collaboration is