Therapy Appointments Officer

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an organised, patient-focused administrator to join the Therapy Appointments Booking team. You will help coordinate outpatient therapy bookings, manage diary templates, register new patients, and handle all patient communications with care and confidentiality across Frimley Park Hospital and Fleet Community Centre.

The role offers exposure to NHS administration, development opportunities, and a supportive team environment where collaboration is

Qualifications

• NVQ Level 3 English / Maths or equivalent.
• Reception or relevant customer experience.
• Excellent communication skills.

Responsibilities

• Provide service for booking patient Therapy appointments.
• Based mainly at Frimley Park Hospital; occasional work at Fleet Community Centre.
• Manage clinicians’ diary templates.
• Register new patients.
• Update patient information on systems to ensure timely data.
• Book new and follow-up appointments per policy.
• Provide admin support to Dietetic outpatients service.
• Provide admin support to Therapy outpatients service.
• Act as first point of contact for patients, staff and visitors.
• Liaise with other departments to ensure seamless patient care.
• Maintain high standard of customer care and patient confidentiality.

Skills

Good organisational skills

Attention to detail

Administrative skills

Basic IT knowledge

Education

NVQ Level 3 English / Maths or equivalent

Tools

EPIC

Job description

Job Overview

Are you an organised, customer-focused individual who enjoys making a difference to patient care? Join our friendly and supportive clerical team, where you'll play a vital role in ensuring patients receive timely therapy appointments and an excellent service experience.

In this rewarding role, you will be responsible for managing referrals and coordinating outpatient therapy bookings, helping to keep services running efficiently and effectively. Working as part of the Appointments Booking Team, you'll liaise with patients, clinicians, and colleagues to ensure appointments are arranged smoothly and accurately.

Based across Frimley Park Hospital and Fleet Community Hospital, you'll become part of a welcoming team environment where collaboration, support, and professional development are encouraged.

What You'll Enjoy

• Working within a friendly and supportive team
• Making a real impact on patient journeys and experiences
• Developing valuable NHS administrative and customer service skills
• Working across two well-established healthcare sites
• Being part of a service that helps patients access the care they need

If you're highly organised, have excellent communication skills, and enjoy working in a busy, patient-focused environment, we'd love to hear from you. Join us and play an important part in delivering outstanding care to our community.

Main duties of the job

• As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
• You will be mainly based at Frimley Park Hospital with the opportunity to work at Fleet Community Centre.
• To be responsible for managing clinicians’ diary templates
• To make sure that all new patients are registered
• To update patient information on systems, as and when required to ensure timely accurate data.
• To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• To provide administrative support to the Dietetic outpatients service.
• To provide administrative support to the Therapy outpatients service.
• To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

• NVQ Level 3 English / Maths or equivalent

Skills & Knowledge

• Good organisational Skills
• Attention to detail
• Administrative skills
• Basic IT Knowledge

Desirable criteria

• Process knowledge of NHS bookings
• Knowledge of EPIC

Experience

• Reception or relevant customer experience
• Previous contact in a working environment with the general public

Desirable criteria

• Working in a Team
• Working in a large diverse public sector organisation e.g. NHS

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.