Thematic Engagement Officer - Regulatory Compliance (Hybrid)

UK Regulators' Network; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Solicitors Regulation Authority in Birmingham is seeking a Thematic Engagement Officer to provide administrative support to the Thematic Risk Team and to contact law firms using various communication methods. You will monitor compliance, review evidence and support decision making with attention to detail.

You will liaise with solicitors and stakeholders, handling queries promptly, delivering excellent customer service by phone and email.

Qualifications

• Excellent attention to detail is essential.
• Confident communicating by phone and email with solicitors and stakeholders.
• Training will be provided to interpret and apply regulatory rules.

Responsibilities

• Provide administrative support to the Thematic Risk Team.
• Contact firms via multiple communication methods and handle a high volume of calls.
• Monitor firms' compliance with regulatory rules and review evidence for decisions.
• Liaise with solicitors and stakeholders, delivering excellent customer service.
• Ensure high-quality, accurate work with attention to detail.

Job description

Solicitors Regulation Authority in Birmingham is seeking a Thematic Engagement Officer to provide administrative support to the Thematic Risk Team and to contact law firms using various communication methods. You will monitor compliance, review evidence and support decision making with attention to detail.

You will liaise with solicitors and stakeholders, handling queries promptly, delivering excellent customer service by phone and email.