Corporate Complaints Investigator - Hybrid

UK Regulators' Network; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Solicitors Regulation Authority in Birmingham is seeking a Corporate Complaints Officer to investigate, respond to, and resolve escalated complaints about our service. You will work within a small, specialist Corporate Complaints team handling complaints across areas such as compensation fund decisions or professional conduct matters.

The role focuses on analysing complex files, ensuring fair customer service, and driving continuous improvement.

Qualifications

• Experience handling complaints and delivering customer service.

Responsibilities

• Investigate, respond to and resolve escalated complaints about our service.

Job description

Solicitors Regulation Authority in Birmingham is seeking a Corporate Complaints Officer to investigate, respond to, and resolve escalated complaints about our service. You will work within a small, specialist Corporate Complaints team handling complaints across areas such as compensation fund decisions or professional conduct matters.

The role focuses on analysing complex files, ensuring fair customer service, and driving continuous improvement.