Thematic Engagement Officer

UK Regulators' Network

Birmingham

Hybrid

GBP 26,000 - 38,000

Full time

21 hours ago

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Job summary

Solicitors Regulation Authority in Birmingham is seeking a Thematic Engagement Officer to provide administrative support to the Thematic Risk Team and to contact law firms using various communication methods. You will monitor compliance, review evidence and support decision making with attention to detail.

You will liaise with solicitors and stakeholders, handling queries promptly, delivering excellent customer service by phone and email.

Qualifications

Excellent attention to detail is essential.
Confident communicating by phone and email with solicitors and stakeholders.
Training will be provided to interpret and apply regulatory rules.

Responsibilities

Provide administrative support to the Thematic Risk Team.
Contact firms via multiple communication methods and handle a high volume of calls.
Monitor firms' compliance with regulatory rules and review evidence for decisions.
Liaise with solicitors and stakeholders, delivering excellent customer service.
Ensure high-quality, accurate work with attention to detail.

Job description

Solicitors Regulation Authority

https://www.sra.org.uk/sra/jobs/careers/

Requirements of the role

As a Thematic Engagement Officer, you will provide administrative support to the Thematic Risk Team in a variety of exercises. You will contact firms by a variety of communication methods. At times, this will involve making a high volume of calls to solicitors, compliance officers and managers of law firms. You will proactively monitor law firms’ compliance with our regulatory rules by undertaking various activities to check and review information. You will review compliance and evidence your decision making.

You will liaise professionally with solicitors and stakeholders and deal with any subsequent queries promptly. You will provide an excellent standard of customer service. You will be confident communicating by phone and email and use your judgement about obtaining information quickly and efficiently.

Excellent attention to detail will be important. You will be responsible for producing high-quality and accurate work.

Training will be provided to help you interpret and apply our regulatory rules.

What is in it for you?