Hybrid Corporate Complaints Investigator

Solicitors Regulation Authority; West Midlands; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Solicitors Regulation Authority is seeking an experienced Corporate Complaints Officer to join the Birmingham-based Corporate Complaints Team. You will investigate, respond to and resolve escalated complaints about our service, including complex cases and sensitive topics.

The role is full-time and hybrid, 35 hours per week, based in Birmingham city centre with 1–2 days in the office and the rest from home; closing date 26 October 2026.

Qualifications

• Exemplary written and oral communication with clear, empathetic messaging.
• Excellent analytical skills with sound judgment in investigations and complaints.
• Personal resilience and ability to engage with vulnerable or distressed individuals.
• Collaborative approach to feedback and contributing to service improvement.

Responsibilities

• Investigate, respond to and resolve escalated complaints about our service.
• Analyse complex investigation files and identify core issues.
• Provide high quality, clear, empathetic and customer-focused responses.
• Support continuous improvement by sharing lessons learned across teams.

Skills

Written communication

Oral communication

Analytical skills

Empathy

Resilience

Team player

Collaborative working

Job description

Solicitors Regulation Authority is seeking an experienced Corporate Complaints Officer to join the Birmingham-based Corporate Complaints Team. You will investigate, respond to and resolve escalated complaints about our service, including complex cases and sensitive topics.

The role is full-time and hybrid, 35 hours per week, based in Birmingham city centre with 1–2 days in the office and the rest from home; closing date 26 October 2026.