Thematic Engagement Officer

Solicitors Regulation Authority; West Midlands; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

The Solicitors Regulation Authority is seeking a Thematic Engagement Officer to join the Thematic Risk Team in Birmingham on a hybrid basis. You will provide administrative support, contact firms, and monitor compliance with regulatory rules.

This role emphasizes high attention to detail, strong communication, and the ability to manage multiple priorities while delivering excellent customer service. The position is full-time, 35 hours per week with some homeworking.

Qualifications

• Excellent written and verbal communication skills.
• Good IT skills including Microsoft Word and Excel and the ability to use the internet.
• Ability to exercise appropriate judgement and record data accurately.
• Ability to work flexibly in a changing environment while managing priorities.

Responsibilities

• Provide administrative support to the Thematic Risk Team.
• Contact firms by a variety of communication methods, including high-volume calls.
• Proactively monitor law firms' compliance with regulatory rules.
• Review compliance and evidence decision making.
• Liaise with solicitors and stakeholders and handle queries promptly.
• Deliver high-quality customer service with attention to detail.

Skills

Communication skills

IT skills

Judgement

Data recording

Adaptability

Tools

Microsoft Word

Excel

Internet

Job description

We are recruiting a Thematic Engagement Officer to join us.

The team

The Thematic Engagement Team forms part of the Thematic Risk Team at the SRA. We are responsible for undertaking a wide range of thematic projects and investigating issues within sectors of the legal profession. Some of these projects can be high profile and often have a significant impact on the organisation's direction. The Thematic Risk Team frequently engage with the regulated population in person, constructively and proactively.

The role

As a Thematic Engagement Officer, you will provide administrative support to the Thematic Risk Team in a variety of exercises. You will contact firms by a variety of communication methods. At times, this will involve making a high volume of calls to solicitors, compliance officers and managers of law firms. You will proactively monitor law firms' compliance with our regulatory rules by undertaking various activities to check and review information. You will review compliance and evidence your decision making.

You will liaise professionally with solicitors and stakeholders and deal with any subsequent queries promptly. You will provide an excellent standard of customer service. You will be confident communicating by phone and email and use your judgement about obtaining information quickly and efficiently.

Excellent attention to detail will be important. You will be responsible for producing high-quality and accurate work.

Training will be provided to help you interpret and apply our regulatory rules.

What is in it for you?

• Join a friendly, small and supportive team
• Be part of high-profile projects and make an impact on our regulatory activity
• Showcase your excellent customer service skills and attention to detail

What we are looking for

• Excellent written and verbal communication skills
• Good IT skills including Microsoft Word and Excel and the ability to use the internet
• Ability to exercise appropriate judgement
• Ability to record data accurately
• Ability to work flexibly and comfortably in a constantly changing environment whilst effectively managing conflicting priorities

Useful and additional information

There is a full role profile attached to the bottom of this advert on our website.

We welcome applicants who may be looking to achieve a balance between their personal and professional life. This is a full-time role working 35 hours per week and are happy to talk about flexible working.

This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week.

Interested to know more about our workplace? Visit our video page for more information.

Closing date for applications is 26 October 2026 at 09:00.

We may choose to close this vacancy at a date earlier if we receive sufficient applications.