Thematic Engagement Officer

UKRN; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

UKRN seeks a Thematic Engagement Officer to provide administrative support to the Thematic Risk Team and liaise with solicitors and law firms. You will monitor regulatory compliance, review information, and use professional judgment to obtain accurate data.

Training will be provided to interpret and apply regulatory rules. You will be expected to deliver excellent customer service, communicate clearly by phone and email, and maintain attention to detail on a range of high-profile regulatory

Qualifications

• Strong written and verbal communication abilities.
• Ability to handle high-volume calls with professionalism.
• Proactive in gathering information and checking data.
• Comfortable using phone and email for stakeholder queries.

Responsibilities

• Provide administrative support to the Thematic Risk Team.
• Contact solicitors and law firm staff by phone and email.
• Monitor firms' compliance with regulatory rules.
• Review information and document decision making.
• Deliver high-quality, accurate work.

Skills

Excellent communication

Attention to detail

Customer service

Administrative support

Job description

As a Thematic Engagement Officer, you will provide administrative support to the Thematic Risk Team in a variety of exercises. You will contact firms by a variety of communication methods. At times, this will involve making a high volume of calls to solicitors, compliance officers and managers of law firms. You will proactively monitor law firms’ compliance with our regulatory rules by undertaking various activities to check and review information. You will review compliance and evidence your decision making.

You will liaise professionally with solicitors and stakeholders and deal with any subsequent queries promptly. You will provide an excellent standard of customer service. You will be confident communicating by phone and email and use your judgement about obtaining information quickly and efficiently.

Excellent attention to detail will be important. You will be responsible for producing high-quality and accurate work.

Training will be provided to help you interpret and apply our regulatory rules.

What is in it for you?

• Join a friendly, small and supportive team
• Be part of high-profile projects and make an impact on our regulatory activity
• Showcase your excellent customer service skills and attention to detail

Administrator, Business support, Communications, Legal, Regulation, Stakeholder Engagement