Theatre Operations Manager

TN United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a dynamic team as a Theatre Operations Manager at a leading immersive experience venue in London. You will oversee daily operations, ensuring exceptional guest experiences while leading a collaborative team. This role offers opportunities for personal and professional growth in a vibrant environment.

Benefits

Company social events

Discounted food and theatre tickets

Performance-related bonus scheme

Birthday off as an extra paid holiday

23 days of holiday plus Bank Holidays

An extra holiday day for each year of completed service

Qualifications

• Minimum of three years’ experience in operations management.
• Strong understanding of live event operations and team management.
• Knowledge of health & safety regulations.

Responsibilities

• Oversee daily operations ensuring high standards of guest service.
• Support recruitment, onboarding, and training for operational team members.
• Monitor income targets and KPIs to achieve goals.

Skills

Leadership

Problem-solving

Communication

Organizational Skills

Job description

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Join the Layered Reality Team as Theatre Operations Manager at Elvis Evolution

Elvis Evolution is an innovative, one-of-a-kind immersive experience from Layered Reality, the UK's leading immersive specialists, celebrating the life and legacy of Elvis Presley. Combining cutting-edge digital technology, live performers, breath-taking multimedia, and iconic music, ELVIS EVOLUTION invites guests to relive the King’s most memorable moments.

Taking place at Immerse LDN at London Excel Waterfront, this high-energy, high-tech tribute promises an unforgettable experience, where guests will walk in Elvis’ blue suede shoes.

Position Summary
We are looking for a Theatre Operations Manager who thrives in a dynamic, fast-paced environment and is passionate about creating extraordinary guest experiences. Working closely with the Senior Operations Manager, you will play a key role in overseeing daily operations, ensuring high standards of guest service, and leading a supportive, collaborative team. This role is ideal for a proactive leader who enjoys problem-solving, team development, and delivering outstanding live events.

You will be instrumental in optimising commercial performance, supporting recruitment, HR, finance, and live operations, while fostering an inclusive and engaging workplace.

Why Join Us?
A fun, supportive, and inclusive working environment.
Opportunities for personal and professional growth and development.
Company social events.
Discounted food and theatre tickets.
Performance-related bonus scheme.
Birthday off as an extra paid holiday.
23 days of holiday plus Bank Holidays
An extra holiday day for each year of completed service (up to 5 years).

Work closely with the Senior Operations Manager to ensure smooth day-to-day operations across all departments, including ticketing, guest services, live performances, photography, and merchandise.
Support department heads in delivering exceptional guest experiences.
Equip team members with the training and tools needed to maintain high standards of presentation and service.
Ensure health and safety compliance and oversee incident reporting.
Handle guest queries with empathy and efficiency, making decisions on bookings, refunds, or escalations as needed.
Ensure daily show reports are completed and submitted by all departments.
Undertake any additional duties reasonably required.

Support revenue generation across ticketing, merchandise, photography, food, and beverage.
Monitor income targets and KPIs to help achieve and exceed goals.
Assist with the management of the ticketing system to enhance guest experience and streamline access.
Provide financial and sales insights to the Senior Operations Manager.
Collaborate with partners, stakeholders, and contractors to ensure seamless operations.

Support recruitment, onboarding, and training for operational team members.
Help draft and manage contracts for employees, casual workers, and freelancers.
Ensure company policies and procedures are upheld and regularly reviewed.
Foster a positive, inclusive, and supportive team culture.
Assist in HR system management, maintaining accurate records of attendance, sickness, and leave.
Help organise team schedules and rotas, ensuring fairness and efficiency.
Contribute to performance reviews and support team development.

Work with the finance team to track budgets and manage financial reporting.
Assist with payroll preparation, ensuring accuracy and timely payments.
Monitor and report on sales performance to support financial planning and decision-making.

What We’re Looking For
We are seeking a motivated, people-focused leader with a solution-oriented approach who thrives in a fast-paced environment. If you have a passion for guest experiences, leadership, and operations, we’d love to hear from you!

Essential Skills & Experience
A minimum of three years’ experience in operations management within theatre, events, leisure, tourism, visitor attractions, or entertainment.
Strong understanding of live event operations and team management.
Experience in recruitment, onboarding, and training.
Familiarity with HR processes and team development.
Knowledge of health & safety regulations and best practices.
Excellent organisational skills and attention to detail.
A passion for creating a supportive, engaging, and inclusive work environment.
Strong communication and leadership skills.
Flexibility to work evenings and weekends as required.

Job Details
Job Title: Theatre Operations Manager
Responsible To: Senior Operations Manager
Job Type: Full Time (permanent)
Start Date: Immediate
Probation Period: 3 Months
Pay: Dependent on Experience
Location: ExCel London, E16 1XL

Diversity & Inclusion
At Layered Reality, we celebrate diversity and inclusivity, ensuring every team member feels valued and empowered. We believe that our differences make us strong. Just as every immersive experience we create blends unique elements, a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because to truly connect with our guests, we must first connect with each other. Together, we’re building a culture that mirrors the inclusive stories we tell in our shows. Join us in celebrating diversity and inclusion as we create immersive entertainment that resonates with everyone.

How to Apply
To apply, please submit an up-to-date CV along with a Covering Letter outlining why you are excited about this opportunity and what you can bring to the role. We look forward to hearing from you!