Theatre Box Office Supervisor - Customer Experience

Marriott Theatre; Greater Lincolnshire; On-site; GBP 21,000 - 32,000; Full time

Job summary

Marriott Theatre in the United Kingdom is seeking a customer service oriented supervisor to support box office operations and guest relations. You will guide a team, handle ticket sales, exchanges, and special requests while upholding theatre policies.

The ideal candidate holds a high school diploma, has experience with business software, prior supervisory experience, strong communication, and the ability to de-escalate issues. Flexibility for nights and weekends is required.

Qualifications

• High school diploma required.
• Experience using business computer applications.
• Previous supervisory experience.
• Excellent communication skills.
• Ability to de-escalate customer issues.
• Flexibility with schedules, nights and weekends required.

Responsibilities

• Provide excellent customer service to our theatre subscribers and transient customers.
• Assist customers in tickets sales, seat selection, exchanges, and special requests.
• Supervise and assist associates with box office operations.
• Implement theatre policies and customer service standards.
• Assist the senior supervisor with group sales.
• Other responsibilities may be assigned.

Skills

Customer service

Team supervision

Strong communication

Problem solving

De-escalation

Education

High school diploma

Tools

Office suite

Job description

Marriott Theatre in the United Kingdom is seeking a customer service oriented supervisor to support box office operations and guest relations. You will guide a team, handle ticket sales, exchanges, and special requests while upholding theatre policies.

The ideal candidate holds a high school diploma, has experience with business software, prior supervisory experience, strong communication, and the ability to de-escalate issues. Flexibility for nights and weekends is required.