Theatre Box Office Associate — Flexible Shifts

Jersey Opera House Limited; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Job summary

Jersey Opera House Limited is seeking a Casual Box Office Assistant to support ticket sales and customer enquiries across the Box Office in the United Kingdom.

Flexibility is essential as shifts may include daytime, evenings, weekends and public holidays to align with Jersey Opera House performances and events. Prior experience in box office, retail or hospitality is desirable, and the role involves handling payments and data securely.

Qualifications

• Excellent customer service and communication skills.
• Friendly, confident and professional manner.
• Good attention to detail and basic numeracy.
• Confidence using computers and learning new systems.
• Ability to remain calm and organised during busy periods.
• Flexible and reliable approach to work.
• Ability to work evenings, weekends and public holidays as required.
• Previous experience in a customer service, Box Office, retail, hospitality or similar environment.
• Experience using a ticketing, booking or till system.
• An interest in theatre, live performance or the arts.
• Excellent organisational skills.
• Problem-solving and decision-making.
• Time management.
• Teamwork and collaboration.
• Adaptability and flexibility.

Responsibilities

• Process ticket sales, reservations and other transactions accurately using the theatre's ticketing system.
• Assist customers with ticketing, seating, membership and general performance enquiries.
• Provide clear and accurate information about performances, ticket prices, accessibility and Jersey Opera House policies.
• Respond to telephone, email and in-person enquiries in a friendly and professional manner.
• Process card and cash payments accurately and securely.
• Support customers with access requirements and ensure relevant information is recorded correctly.
• Follow agreed procedures for exchanges, refunds, reservations and other ticketing requests, referring queries to the Box Office Supervisor where appropriate.
• Maintain accurate customer information and handle personal data securely and confidentially.
• Keep up to date with the theatre's programme, promotions and relevant customer information.
• Work collaboratively with the Communications team, Front of House team and other colleagues to provide an excellent customer experience.
• Follow Jersey Opera House policies and procedures at all times.

Job description

Jersey Opera House Limited is seeking a Casual Box Office Assistant to support ticket sales and customer enquiries across the Box Office in the United Kingdom.

Flexibility is essential as shifts may include daytime, evenings, weekends and public holidays to align with Jersey Opera House performances and events. Prior experience in box office, retail or hospitality is desirable, and the role involves handling payments and data securely.