Box Office Supervisor

Marriott Theatre; Greater Lincolnshire; On-site; GBP 21,000 - 32,000; Full time

Job summary

Marriott Theatre in the United Kingdom is seeking a customer service oriented supervisor to support box office operations and guest relations. You will guide a team, handle ticket sales, exchanges, and special requests while upholding theatre policies.

The ideal candidate holds a high school diploma, has experience with business software, prior supervisory experience, strong communication, and the ability to de-escalate issues. Flexibility for nights and weekends is required.

Qualifications

• High school diploma required.
• Experience using business computer applications.
• Previous supervisory experience.
• Excellent communication skills.
• Ability to de-escalate customer issues.
• Flexibility with schedules, nights and weekends required.

Responsibilities

• Provide excellent customer service to our theatre subscribers and transient customers.
• Assist customers in tickets sales, seat selection, exchanges, and special requests.
• Supervise and assist associates with box office operations.
• Implement theatre policies and customer service standards.
• Assist the senior supervisor with group sales.
• Other responsibilities may be assigned.

Skills

Customer service

Team supervision

Strong communication

Problem solving

De-escalation

Education

High school diploma

Tools

Office suite

Job description

The successful candidate will be customer service oriented, well organized, dependable, enjoy working closely with other team members, possess strong communication skills, have solid problem solving skills, be comfortable in making decisions within a defined framework, able to handle stress, have the ability to de-escalate customer issues when needed, and be able to present ideas and train others in processes and procedures.

Responsibilities

• Provide excellent customer service to our theatre subscribers and transient customers
• Assist customers in tickets sales, seat selection, exchanges, and special requests
• Supervise and assist associates with box office operations
• Implement theatre policies and customer service standards
• Assist the senior supervisor with group sales
• Other responsibilities may be assigned

Experience

• High school diploma
• Experience using business computer applications
• Previous supervisory experience
• Excellent communication skills
• Ability to make decisions regarding customer service issues, and de-escalate customer issues
• Flexibility with schedules, nights and weekends required