Box Office Assistant — Live Events & Flexible Shifts

Legends Global (Europe); Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive pay

Flexible shifts

Fortnightly pay

Sociable workforce

Growth opportunities

Job summary

Legends Global is seeking a Casual Box Office Assistant for Utilita Arena Newcastle in the United Kingdom. You’ll help guests with ticket purchases, collections and enquiries, delivering friendly, efficient service to drive a smooth event-day experience.

This fast-paced, customer-facing role requires strong communication, attention to detail and the ability to stay calm under pressure. Shifts include evenings, weekends and holidays, with opportunities to grow within Legends Global.

Qualifications

• Previous experience delivering excellent customer service in a customer-facing environment.
• Strong communication and interpersonal skills, with the confidence to engage professionally with a wide range of customers.
• Excellent attention to detail and accuracy when handling tickets, transactions and customer information.
• Comfortable using computer systems and learning new ticketing or booking platforms.
• Ability to remain calm under pressure, solve problems effectively and maintain a positive attitude in a fast-paced event environment.
• Reliable, flexible and proactive, with the ability to work independently or as part of a team, including evenings, weekends and public holidays.

Responsibilities

• Deliver a friendly and professional service to customers, handling ticket purchases, collections and enquiries.
• Use ticketing systems to resolve customer ticketing issues accurately and efficiently.
• Prepare the Box Office for event days, ensuring systems, equipment and work areas are ready for operation.
• Distribute guest list tickets and passes accurately and in a timely manner.
• Maintain accurate records, process transactions and follow venue procedures.
• Support the successful delivery of events by working collaboratively with colleagues and undertaking additional Box Office duties as required.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Independent worker

Tools

Ticketing systems

Booking platforms

Job description

Legends Global is seeking a Casual Box Office Assistant for Utilita Arena Newcastle in the United Kingdom. You’ll help guests with ticket purchases, collections and enquiries, delivering friendly, efficient service to drive a smooth event-day experience.

This fast-paced, customer-facing role requires strong communication, attention to detail and the ability to stay calm under pressure. Shifts include evenings, weekends and holidays, with opportunities to grow within Legends Global.