Box Office Assistants (Casual)

Newport Live; Newport; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Discounted Newport Live membership

generous pension scheme available

cafe discount when on shift

uniform provided

access to wellbeing programmes

Job summary

Newport Live's Riverfront Theatre & Arts Centre is seeking casual Box Office Assistants to be the first point of contact for customers, visitors and members. You will provide information on events, sell tickets, and assist with enquiries across various channels.

Shifts are casual, typically 08:30–20:30 Mon–Sat, with some Sunday work during busy periods. The role offers an hourly rate and benefits as listed by Newport Live.

Qualifications

• Experience in a similar or retail environment.
• Experience handling cash and card payments.
• Excellent verbal and written communication skills.

Responsibilities

• Welcoming customers to the Riverfront at the front desk.
• Assisting enquiries in-person, via telephone and via digital platforms.
• Using Point of Sale, Box Office and other systems for sale and checking of tickets.
• Scanning tickets on entry to performances to ensure accurate data.
• Keeping accurate records of ticket sales and financial transactions.
• Familiarity with programme of events to enable effective interactions.

Job description

Our Box Office Assistants are part of the first point of contact for customers, visitors, and members at the Riverfront Theatre & Arts Centre, providing information on our programme of events, and selling tickets for performances. We are looking for additional team members to join us on a Casual basis, to pick up shifts during busy periods and absence cover, and especially for our upcoming Panto season.

Hours, Pay and Benefits

Hours:Casual; you will be advised of the upcoming shifts available for you toconfirm when you are available to work; this may occasionally be at short notice. Shifts cover our team's operational hours, between 08:30-20:30 Monday-Saturdays with occasional Sunday shifts available depending on show programming.

Pay Rate:£13.45 per hour

Benefits:

• Discounted Newport Live membership
• generous pension scheme available
• cafe discount when on shift
• uniform provided
• access to wellbeing programmes

Key Experiences and Qualifications

Essential for your application

• Experience working in a similar or retail environment
• Experience of cash and credit/debit card handling processes
• Competent user of various IT systems and software
• Excellent communication skills, both verbally and in writing

Beneficial for your application

• Ability to communicate in Welsh
• Experience working in an arts or charitable organisation

Role Requirements

Our Riverfront site hosts a variety of events from performances in the auditorium which seats over 450 people, to our art gallery spaces, hosting workshops and classes, and ourcinema, whichseats over 100 people.

Our Box Office Assistants are the important first point of contact for our customers, visitors and members at the Riverfront, providing information on our programme of events and selling tickets for performances.

Main responsibilities include:

• Welcoming customers to the Riverfront at the front desk
• Assisting with enquiries in-person, via telephone and via digital platforms
• Using Point of Sale, Box Office and other systems for the sale and checking of tickets
• Scanning tickets on entry to performances to ensure accurate audience and attendance data
• Keeping accurate records of ticket sales and financial transactions
• Familiarity of programme of events to enable efficient and effective customer interactions

This can be a busy role, and the ability to cope well when working under pressure to tight deadlines, whilst maintaining a polite and pleasant manner, is a must.

Additional Requirements

Shifts cover mornings, afternoons, evenings, weekends and bank holidays.

Available shifts will be published in advance for you to select which you are available to commit to work at; on occasion, shifts may be published at short notice, and therefore full flexibility is appreciated.

Your availabilityfor shift times will be discussed at interview if your application is shortlisted.

If you would like more information on the role or about life at the Riverfront at Newport Live, please contact our Customer Experience Manager, Andrew, or Assistant Customer Experience Manager, Alyson, by telephoning01633 656 757 or email the HR team at [e-mail]